AR Specialist - Cash Apps

Summary

Payment Application Specialist is providing customer service to internal and external customers by resolving unapplied payments through direct outreach to the customers to obtain remittances, or directly responding to inquiries from the customers and internal departments.

Responsibilities

Remittance Recovery functions, contact customers to obtain remittances for unapplied payments on account (phone calls, emails, letters, etc.)

Research and perform account maintenance for internal and external inquiries related to payment applications (including reversal of payments, posting payments, and write-offs)

Level 2 support for assigned data entry specialist

Build and maintain productive relationships with key external and internal customers (customer centric approach)

Responsible for managing and delivering results for assigned cluster of locations

Additional tasks as determined

Experience

Proven good performer in Accounts Receivable or other Customer Service Roles

Strong analytical and data analysis

Excellent communication and relationship building skills

Customer service focused (phone skills a must)

Strong working knowledge of Excel

Conflict management skills

Ability to manage multiple tasks concurrently

Strong organizational and follow up skills

Results driven

PeopleSoft experience preferred

Excellent organizational skills and attention to detail

Education

Bachelor’s degree preferred

Physical Requirements

Sit, Stand, Walk and Stoop for a prolonged period

Talk, Hear, and use hands to finger and handle controls and office equipment

Frequently required to reach with hands and arms

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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