Banquet Captain

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well as the area’s premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.

Overview:

We are looking for a highly motivated Banquet Captain to join our team! We offer Full time with benefits, including medical, dental, and vision insurance. Additional benefits include 401k with match, Paid Time Off, sick time, and performance based bonus potential.

This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Manager this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues. This position works evening and weekends.

If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.

Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.

Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.

Responsibilities also include cleaning of back hall and organizing of storerooms.

Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.

Assists as needed with event room setup according to meal period and table needs

Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked

Serves food and beverages to guests Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen

Cleans and sanitizes tables and/or counters & seats after guests are finished

Explains how various menu items are prepared, cooking methods and ingredients

Takes into consideration any special request and dietary issues made by the guest

Provides general property information offers warm and sincere welcome/farewell for all guests

Interacts with staff in a professional manner, assisting other departments with necessary information

Ensures final quality check on food and beverage items prior to serving guests

Monitors assigned tables for customer satisfaction, quality, and additional service

Addresses any guest issue promptly and with high concern

Aids other events and restaurant staff as needed

Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)

Qualifications:

- ability to walk

- ability to stand up to 9 hours

- ability to lift and move catering equipment

- ability to work with guests and respond to their needs

Permanent