Desktop Technician

Provide technical support to end-users via phone, email, or in person.

Install, configure, and troubleshoot desktop hardware and software.

Diagnose and resolve hardware and software issues in a timely manner.

Set up new desktops, laptops, tablets and peripherals for end-users.

Perform hardware and software upgrades as needed.

Maintain accurate records of hardware inventory and software licenses.

Collaborate with other IT team members to resolve complex technical issues.

Follow standard operating procedures for IT support and ticket management.

Keep abreast of new technologies and industry trends.

Provide training and guidance to end-users on how to use computer systems effectively.

High school diploma or equivalent; Bachelorâ s degree in Information Technology or related field preferred.

Prove experience as a Desktop Technician or similar role.

Strong knowledge of Windows and/or macOS operating systems.

Experience with desktop hardware troubleshooting and repair.

Familiarity with Active Directory, Exchange, and other network protocols.

Excellent communication and interpersonal skills.

Ability to prioritize and manage multiple tasks simultaneously.

Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

Experience with remote desktop support tools is desirable.

Ability to lift and carry heavy equipment when necessary.

Work Environment: The Desktop Technician will primarily work in an office environment but may be required to travel to different locations to provide on-site support. The role may involve occasional evening or weekend work to perform system upgrades or maintenance tasks.

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.