Client Services Manager

At Fiera Capital

We invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:

Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.

Your Growth & Empowerment: We have ambitious growth goals for our firm, which makes us a great place to advance your career.

Your Rewards & Recognition: We deeply value our people and their contributions and that’s reflected in our competitive compensation and benefits packages and our collaborative culture.

Your Wellness Your Way: We strive to create a healthy work environment and we offer programs designed to support our employees’ wellbeing.

What we are looking for:

The Client Services Manager will manage all aspects of delivering best-in-class client service management to clients focused on high quality service, growth of business and retention across a diversified broad range of investment solutions including both public and private markets strategies, across the EMEA region. This is a broad role that encompasses elements of client relationship management, sales support, system and process maintenance and improvement, and therefore lends itself to an individual that enjoys having multiple concurrent workstreams to manage and who likes being able to make a big positive impact. The team’s focus is to deliver industry-leading client experience and deepen existing client relationships.

This role is based in London and will play a key role in helping the team servicing existing clients in the institutional and financial intermediary channels.

Your responsibilities:

First point of contact in all client-related items

Coordinating all aspects for the client journey (Agreement management, onboarding, client relationship management etc.)

Maintaining client database such as salesforce and other related tools, ensuring data is relevant, clean, and reporting functionality is optimal.

Partner closely with all channels including regional sales, investment teams, RFP Team, Product, Legal & Compliance and the Marketing team to ensure an integrated effort with regards to projects, process improvements and other value-add initiatives.

Regular client reporting and managing dissemination of thought leadership to clients.

Participating in educational meetings to enhance education and build the Fiera Capital brand in the industry

Potential ad-hoc task could contain

Work across teams with current initiatives to drive the business forward

Attend industry conferences

Research and present market/competitive analysis including market intelligence, demands, pertinent trends to internal partners on an ongoing basis

Must have requirements to be successful in this role:

Excellent communication skills with a strong sense of accountability

A proactive, self-starting, and motivated approach willing to make positive and impactful contributions

Operate with a sense of urgency and prioritisation

Strong attention to detail and accuracy

Excellent organisational and project management skills

A structured and logical approach to work

Strong problem-solving skills

Ability to perform well under pressure.

Continuously learn and share knowledge, industry trends and compliance guidelines

Skills and experience

Relevant industry experience in the institutional client service

Experience coordinating and leading complex client and new fund onboardings.

Awareness of the regulatory requirements

A minimum of 7 years of relevant experience managing relationships preferably with institutional clients (pension plans, foundations, endowments, insurance clients, etc.);

Education

Degree Level or relevant industry experience

Appropriate registrations necessary upon hiring

Additional Information:

Fiera Capital adheres to a hybrid working environment with 3 days in-office per week

If you are interested in a career at Fiera Capital and you meet 70% or more of the requirements, do not hesitate to submit your application!

#LI-Hybrid

For all positions in Quebec (Montreal and Laval), proficiency in French, both spoken and written, is mandatory. Working English proficiency is also required in order to serve our offices and clients around the world.

Fiera Capital subscribes to the principle of employment equity. Our staff is our most valuable asset, and our goal is to create an inclusive and equitable environment where everyone can achieve their true potential.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or on the basis of disability, genetic information or any other federal, state, or local protected class. Fiera Capital will not tolerate any form of discrimination or harassment.

All staffing decisions, including hiring and promotion decisions, will be based on merit, skills, performance, and business needs. We are pleased to receive applications from qualified individuals from a variety of backgrounds. Job applicants who are individually selected for an interview will be notified that accommodations are available upon request. If a selected participant requests accommodation, Fiera Capital shall consult with the applicant and provide, or arrange for the provision of, suitable accommodation in a manner that considers the applicant’s accessibility needs due to disability.

Please stay vigilant and never share personal or confidential information during this hiring process, unless it is through Mintz Global Screening, the secure platform we use to exchange such information. If in doubt, or if you think you have been a victim of fraudulent manoeuvres during your hiring process, please contact us.

Please note that job titles indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings.

We thank all applicants for their interest in a career with Fiera Capital. We will only contact those selected for an interview.

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