Service Coordinator - Solar Energy

Job Description

Description:

Devlin Energy is a local, family-owned electrical & solar contracting company experiencing unprecedented growth. Serving the New England area for nearly 15 years, we are looking to add a highly motivated individual to our team.

Solar Energy Service Coordinator

The Service Coordinator position is a key role in the internal operations of Devlin Energy. This role will manage customer accounts for service-related issues and liaise between customers and internal teams to provide successful delivery of solutions according to the service issues.

Responsibilities: Included but are not limited to:

Answer inbound calls from customers related to service issues and log into company CRM.

Update customer projects within the internal CRM.

Identify, troubleshoot, and remedy inverter/monitoring issues with multiple inverter 3rd party companies.

Manage customer expectations and experience from time to issue to resolution.

Troubleshoot/Diagnose Product Issues and Concerns.

Provide Information about our products and services/ customer education.

Provide solutions to various system issues (envoy reconnects, CT issues, etc.)

Coordinate between the customer and operations team about fixes and issues found on site to make a feedback loop for installation operations.

Ability to read and understand solar project overviews and plans.

Respond to inbound field calls for added logistics and field technician’s support.

Work with office management for billing and close-out of service tickets and close out service tickets in quick books

Be able to discuss customer service plans and rates for field service within and out of warranty periods. Provide customer’s quotes and contracts for new service business or service out of warranty.

Working with all major solar product and equipment providers.

Schedule and Handle Service Calendar for field Service Crews.

Work with Install Operations to figure out and target opportunities to use field install ops efficiently on service to pool resources.

Work within accounting close out software for help with billing and accounting

Benefits & Compensation:

· Competitive salary: starting rate of $25-$31 per hour ($52,000 - $65,000 per year) based on experience.

· Medical insurance, including dental & vision.

· Basic Life Insurance

· 401(k) with matching

· Paid Time Off

Requirements:

Required Skills & Experience:

Previous experience in sales, customer experience, or account management

Solar experience is a plus!

Associates Degree or 2+ years work experience equivalent

Strong communication skills with the ability to de-escalate and resolve customer issues and questions

Strong phone presence, customer service, and written communication skills

Ability to multi-task, prioritize, and manage time effectively

Self-motivated, professional, detail-oriented, organized and flexible

Familiarity with Microsoft 365 Suite

Ability & willingness to learn and be trained in Zoho/CRM and various portals & platforms

Proactive – acts without being told what to do. Brings new ideas to the process and procedures

Job Type: Full-time Location: In person at our Main Office – Rockland, MA Hours: Monday – Friday 9am – 5pm