Desktop Support Specialists

Job Description

Desktop Support Specialist

Job Overview

Responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the hospital's desktop services. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Projects an image of professionalism in communication, appearance and conduct. Performs other duties as assigned.

Responsibilities:

Provide client support and technical issue resolution primarily via onsite visits to client's offices and occasionally via email and phone support

Configure client equipment to connect to network and/or domain resources, run necessary financial software and misc. applications

Provide training to clients in the use of our Citrix services and VPN connectivity for remote access

Maintain client hardware including PC and MAC workstations and laptops, printers/scanners, mobile devices and tablets

Manage/troubleshoot hardware issues (video cards, USB & peripheral devices and drivers)

Troubleshoot Activesync and other mobile device technologies

Publish/Manage Citrix applications

Lite Server administration

Create/Manage Active Directory accounts, groups & permissions

Install, configure & manage print queues

Basic knowledge of domain services & policies

Troubleshoot DNS, DHCP and TCP/IP issues

Occasional lifting of computer hardware and related equipment (up to 50lbs)

Occasional travel (San Francisco, Seattle, Portland)

Daily car travel for local onsite client visits within about a 30 mile radius

Skills:

Demonstrated the ability to handle multiple projects at once, with strong organizational skills and minimal supervision. Self-motivated, detail-oriented and organized

Excellent communication (oral and written), organizational, and time management skills

Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)

Ability to troubleshoot Activesync and other mobile device technologies

Ability to assess and prioritize work in a fast paced environment

Ability to manage resources both laterally & vertically

Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products).

Qualifications:

Bachelor's degree a plus

Technical certifications and training a plus

2-4 years minimum experience in a relevant field

Must have valid driver's license

GREAT ATTITUDE, team player always willing to pitch in and take on new tasks

Proactive/flexible nature - if you see something that can be improved, we welcome input.

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Job Posted by ApplicantPro