HIRING FOR ALL LOCATIONS Case Manager & Senior Case Mangers

Job Description

Position Title: Case Manager & Senior Case Manager

Reports to: Shelter Director

Supervises: Assigned Case Managers (Senior Case Manager only)

Locations: All New Hope Housing Locations

Administrative Office, Alexandria, VA

Bailey's Shelter & Supportive Housing, Falls Church, VA

Eleanor U. Kennedy Shelter, Alexandria, VA

Mondloch House, Alexandria, VA

Residential Program Center, Arlington, VA

Who We Are:

New Hope Housing is Northern Virginia's oldest and largest provider of shelter beds, dedicated since 1978 to ending homelessness. We provide a comprehensive suite of services to homeless families and single adults, emphasizing housing, hope, and community building.

Why Work for Us

At New Hope Housing, we offer a unique and rewarding work environment focused on solving homelessness and providing support and hope to those in need. Our commitment to these goals is deeply embedded in our culture, making it a fulfilling place to pursue a career. Here’s why you might consider joining our team:

Mission-Driven Work: Every role at New Hope Housing contributes to our vision of a home and bright future for every man, woman, and child in our community. You will be part of an innovative team that finds creative and lasting solutions to end the cycle of homelessness.

Supportive Environment: We are guided by our core values including the belief that homelessness is solvable and that every individual deserves dignity and respect. Our competent and dedicated staff are essential to our mission, and we support each employee in achieving their career and personal goals.

Competitive Benefits: Employees at New Hope Housing receive competitive pay and an excellent benefits package, including 100% employer-paid health care. This comprehensive support ensures our team can continue to provide high-quality services while also caring for their well-being.

Community Impact: Working with us means making a significant impact in the community. Each success story of our residents adds to the strength and health of the broader community, providing a direct sense of accomplishment and contribution to societal improvement.

Professional Development: We provide numerous opportunities for professional growth and learning. Whether through direct training programs or day-to-day experiences, you will have the chance to enhance your skills and advance your career in a supportive environment.

New Hope Housing is not just a workplace but a place where passionate individuals come together to make a difference in the lives of others. It’s a place where your work not only contributes to ending homelessness but also supports the creation of a stronger, healthier community for all.

Position Overview: New Hope Housing is actively seeking qualified candidates for Case Manager and Senior Case Manager roles. These vital positions involve managing and delivering comprehensive services to residents grappling with social, economic, health, and behavioral challenges. The roles require proactive engagement with our service population, assessing and identifying client needs, and facilitating access to appropriate services. Case Managers play an instrumental role in planning and implementing tailored interventions to promote stability and well-being among our clients, aiming to effectively address and ameliorate the challenges of homelessness within the community.

Qualifications:

Requirement

Case Manager

Senior Case Manager

Experience in Case Management

0-2 years

5-7 years

Supervisory Experience

Not applicable

3 years

Educational Level

BA required, MA preferred

BA required, MA preferred

Language

Spanish bilingual preferred

Spanish bilingual preferred

Licenses

Valid driver's license

Valid driver's license

Technical Skills

Microsoft Office, HMIS

Microsoft Office, HMIS

Background Check

Required

Required

Key Responsibilities:

Case Manager:

Case Coordination:

Implement case management programs designed by senior staff.

Manage day-to-day individual cases.

Participate in intake processes.

Service Delivery:

Deliver direct services to guests.

Collaborate with community organizations for service facilitation.

Housing Planning:

Assist in housing planning under senior guidance.

Make referrals to housing resources.

Senior Case Manager:

Program Oversight:

Ensure smooth operation of case management services.

Oversee program implementation including intake and coordination.

Leadership and Strategy:

Lead the case management team and housing initiatives.

Develop and implement strategic case management programs.

Community and Organizational Collaboration:

Collaborate with community organizations and housing managers.

Provide consultation and expert advice.

Supervision and Development:

Mentor and lead case managers and junior staff.

Physical Demands Chart:

Topic

Description

Time Spent

Office Work

Desk work, including computer and phone use

70%

Field Work

Travel to various locations, inspection, outreach

20%

Meetings/Training

Attending and conducting meetings, trainings

10%

ADA Statement: New Hope Housing Inc. complies with the Americans with Disabilities Act of 1990 and will make reasonable accommodations as required. Applicants in need of accommodations are encouraged to contact Human Resources directly.

EEO Statement: New Hope Housing is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.