Customer Relationship Manager

StyloPay is looking for Customer Relationship Manager to join our dynamic team and embark on a rewarding career journey

The Customer Relationship Manager is responsible for building and maintaining strong relationships with customers to ensure their satisfaction, retention, and loyalty

This role requires excellent interpersonal skills, a customer-focused mindset, and the ability to understand and fulfill customer needs

The Customer Relationship Manager will collaborate with cross-functional teams to enhance the customer experience and drive business growth

Responsibilities:Customer Relationship Management: Build and maintain relationships with assigned customers as the primary point of contact

Understand their business objectives, challenges, and requirements

Proactively engage with customers to foster long-term partnerships

Customer Needs Analysis: Conduct thorough needs assessments to understand customers' goals and pain points

Identify opportunities to provide personalized solutions and recommend appropriate products or services to meet their needs

Account Management: Develop and execute account plans to effectively manage customer portfolios

Monitor customer satisfaction levels, address any issues or concerns promptly, and ensure overall customer success

Customer Retention and Growth: Implement strategies and initiatives to enhance customer retention and drive revenue growth

Collaborate with sales teams to identify cross-selling and upselling opportunities

Leverage customer insights to identify areas for expansion and recommend additional solutions or services

Customer Advocacy: Act as a customer advocate within the organization

Represent customer interests and provide feedback to internal teams, including product development, marketing, and operations, to drive continuous improvement and deliver exceptional customer experiences

Customer Communication: Maintain regular and clear communication with customers through various channels, such as meetings, calls, emails, and customer portals

Keep customers informed about new products, features, and updates that may be relevant to their business

Issue Resolution: Handle customer inquiries, complaints, and escalations in a timely and effective manner

Collaborate with internal teams to investigate and resolve issues, ensuring a high level of customer satisfaction

Customer Feedback and Reporting: Collect and analyze customer feedback, surveys, and satisfaction metrics

Compile reports and present insights to management

Use customer data to drive decision-making and improve overall customer experience

Customer Training and Support: Coordinate customer training sessions and provide ongoing support to ensure customers are maximizing the value of products or services

Address customer training needs and provide educational resources as necessary

Requirements:Customer-Focused Mindset: A strong passion for customer satisfaction and a deep understanding of customer-centric approaches

Ability to anticipate customer needs and provide proactive solutions

Relationship Building: Excellent interpersonal skills to build and nurture relationships with customers

Ability to connect with people at various levels within customer organizations

Communication Skills: Strong verbal and written communication skills to effectively convey information, build rapport, and present ideas to customers

Problem-Solving Abilities: Analytical and critical thinking skills to understand customer challenges and provide appropriate solutions

Ability to navigate complex situations and resolve conflicts

Sales and Account Management: Experience in sales or account management roles, with a focus on customer retention and growth

Ability to identify sales opportunities and collaborate with sales teams

Industry Knowledge: Familiarity with the industry or market in which the company operates

Understanding of customer needs, market trends, and competitive landscape

Team Collaboration: Ability to collaborate effectively with cross-functional teams, including sales, marketing, product development, and customer support

Strong teamwork and collaboration skills

Organizational Skills: Strong organization and time management skills to manage multiple customers and tasks simultaneously

Attention to detail in maintaining accurate customer records and documentation

Full time