Business System Analyst

Req ID:275780

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business System Analyst to join our team in Pune, Mahrshtra (IN-MH), India (IN).

Current Salesforce Administrator Certification

4+ years of Business Analysis experience, including:

Led or performed a major role in Discovery Workshops

Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.

Identifying gaps and pain points

Elucidate requirements into User Stories and Acceptance

Criteria and gain client sign-off

Prepare for and conduct Sprint End client demos

Work with technical leads onshore and offshore

Use Analytical and problem-solving skills

Write Stories from Epics, run refinement sessions, drive daily stand ups,

the Relationship Builder among Product Owner, Client and other project stakeholders.

A minimum of 3 years:

utilizing Salesforce Best Practices

knowing when to utilize configuration vs. custom code vs. App Exchange product

working within Agile development methodology

working in JIRA, or similar Project Management tool

3+ years of Salesforce.com experience, including:

Configuration

Workflow/ Process Builder and Flow

Approval Processes

Org Wide Sharing Rules

Role hierarchy and User Profiles

Data migration using Data Loader or Data.io

Reports and Dashboards Creation

Preference Qualifications:

Salesforce App Builder, Service Cloud or Sales Cloud Consultant

Certification

Agile cert (SAFe, IIBA, PMI, etc.)

Superior written and verbal communication

Strong understanding of CRM functional knowledge

Prior experience with multiple system integrations and data field mapping

Experience in User Acceptance Testing and End-User Training.

Full time