Associate Manager Knowledge Management

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Job Summary

The Knowledge Management Associate Manager leads a designated Knowledge Management (KM) competency, advancing the effort to design, implement and optimize a knowledge management framework that integrates industry leading best practices to provide users access to the organization’s intellectual capital through multiple systems. The role ensures applications are technically sound (settings, look and feel, integrations working, understanding the application ecosystem) and advance its capabilities, including the integration of Artificial Intelligence (AI) functionality. Leadership responsibilities include coaching, development, and day-to-day guidance of assignments and directing the team to determine what can be delivered by balancing the need for new features, functionality, and technical capability. This Associate Manager contributes functional expertise to the management of client deliverables, and leverages industry best practices in knowledge management strategy and change management.

Job Description

Essential Job Functions:

Knowledge Management: Provide expertise in how communications, collaboration and information technologies come together to effectively support the KM processes. Responsible for harvesting knowledge, generating ideas, and partnering with business areas. Educate and coach leadership to facilitate the change to a knowledge-centric organization. Monitor measurement practices and provide data/reporting to senior leaders. Lead KM initiatives, including AI driven integrations and contribute to the implementation of strategy to support inter-organizational and vendor organization KM processes and execution of practice.

Talent Management: Determine the associate and team workload capacity, monitoring work intake regularly. Address and resolve associate issues by exercising good judgment and acting as an associate advocate. Lead, develop, and coach associates through day-to-day assigned work tasks and assist with developing their skills in Knowledge Management. Handle daily coaching conversations, monitor assigned tasks and develop new assignments as necessary.

Quality Assurance: Manage the flow of information throughout the business by defining review and approval workflows for all information types, in compliance with regulatory standards. Create and ensure governance of Knowledge Management policies, procedures, and best practices. Organize knowledge assets, ensuring ease of access and retrieval for users to company guidelines. Maintain and ensure adherence to IT security standards and policies.

System Administration: Work with lines of business to assess and implement their requirements to best utilize the tools, content management, and integrations with existing systems and corporate infrastructure. Ensure proper administration of tools and manage vendor and IT support relationships. Oversee the deployment of software and licenses: new software, new versions of existing software, and the creation and user management of licenses.

Relationship Management and Communication: Responsible for the day-to-day delivery of the Knowledge Management program to our internal customers’ senior leadership and management teams. Build relationships, influence, and lead projects to gain alignment to deliver enhanced functionality of products. Assist in the planning, development, and publication of communications through a variety of channels that provide accurate and current information about our clients, processes, and regulatory requirements.

Reports To: Senior Manager, Knowledge Management

Direct Reports: 2-4

Working Conditions/Physical Requirements:

Normal Office Environment.

Hybrid role, work in corporate office as required.

This position is hybrid with an onsite schedule of 3-4 days per month. In-office requirements are subject to change based on business needs. This position is currently available to candidates that reside within 60 miles of Columbus, OH; Chadds Ford, PA; Plano, TX; Draper, UT; Wilmington, DE or New York, NY.

Minimum Qualifications:

Bachelor’s degree or equivalent experience in training and development, organization development/leadership, education, knowledge management, business management, communication information management or related field of study.

2+ years of experience leading teams of people in a professional setting working across multiple time zones.

5+ years of professional services and/or leadership experience.

Experience with knowledge management, vendor management, system administration, project management and information management.

Experience with modern knowledge management systems and other data repositories.

Preferred Qualifications:

Master’s degree equivalent experience in training and development, organization development/leadership, education, knowledge management, business management, communication, information management or related field of study.

7+ years of professional services and/or leadership experience.

Knowledge and understanding of generative AI and Chat GPT capabilities as applied to Knowledge Management environments.

Experience implementing Knowledge Management systems, policies, and standards.

Experience analyzing data and translating results into projects and initiatives.

Product and vendor management experience.

Knowledge of corresponding industry and lines of business.

Knowledge, Skills and Abilities:

Knowledge Management

Knowledge Systems

Business Analysis

Business Strategies

Business Acumen

Project Management

Content Management

Information Management

Vendor Management

Coaching

Leadership

Team Management

Communication

Relationship Management

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Starting Range: $79,500.00 - $144,100.00

Full Salary Range for position:California: $91,500.00 - $180,100.00

Colorado: $79,500.00 - $151,300.00

New York: $87,500.00 - $180,100.00

Washington: $83,500.00 - $165,700.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.

Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).

The Company is an Equal Opportunity Employer.

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.

The Company participates in E-Verify.

The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.

The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at .

Job Family: Care Center Operations

Job Type: Regular

R1009613