Desktop Technician

Provide technical support to end-users via phone, email, or in person.

Install, configure, and troubleshoot desktop hardware and software.

Diagnose and resolve hardware and software issues in a timely manner.

Set up new desktops, laptops, tablets and peripherals for end-users.

Perform hardware and software upgrades as needed.

Maintain accurate records of hardware inventory and software licenses.

Collaborate with other IT team members to resolve complex technical issues.

Follow standard operating procedures for IT support and ticket management.

Keep abreast of new technologies and industry trends.

Provide training and guidance to end-users on how to use computer systems effectively.