Call Center Agent

Job Description

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Title: Call Center

Reports to: Practice Administrator

Location – onsite

Hours: Monday- Friday 8:00am-4:00-pm

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. The Spire network spans the Northeast with more than 1,300 employees, 130 physicians, and 28 locations in Connecticut, New York, and Massachusetts.

What you’ll do: Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.

ACCOUNTABILITIES:

Manage calls from patients requiring medical care and provide / gather information needed

Take electronic messages and convey information to respective medical care providerScreen and transfer calls to the appropriate person/department

Assign pending documents into a patient’s chart within the EMR system

Provide excellent customer service

Other duties as assigned by managers and leads

Who you are:

Qualifications:

High School diploma or GED.

One-year medical office experience. Health care receptionist or call center experience preferred.

HIPAA and other regulatory policies

Insurance regulations, policies, and procedures

Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette

Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.

SKILLS:

Strong communication skills, verbal and written

Extensive customer service experience

Proven ability to multi-task

Computer skills, being proficient with Windows based software

Strong problem-solving skills and ability to think quickly, professional, and efficiently

Ability to represent our organization in a professional manner

What we offer:

Excellent growth and advancement opportunities

Dynamic environment

Access to a diverse network of practitioners

Broad infrastructure of tools and programs to enhance the employee experience

Competitive Compensation

Generous PTO

Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).Company Description

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. The Spire network spans the Northeast with more than 1,300 employees, 130 physicians, and 28 locations in Connecticut, New York, and Massachusetts.