Customer Service Representative - State Farm Agent Team Member

Job Description

Position Overview

Are you interested in assisting some of the best customers at State Farm in our local area. Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Work with the agent to establish and meet marketing goals.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Work with the agent to identify and support local community events in our market.As an Agent Team Member, you will receive...

Hourly pay plus bonuses

Health benefits

Paid time off (vacation and personal/sick days)

Valuable experience

Growth potential/Opportunity for advancement within my agencyRequirements

Successful track record of meeting goals/quotas preferred

Excellent interpersonal skills

Excellent communication skills - written, verbal and listening

Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Ability to multi-task

Ability to make presentations to potential customers

Property and Casualty license (must be able to obtain)If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.