Billing Customer Care

Job Description

Mercy Flights is seeking enthusiastic individuals with a passion for customer service to join our team in the rewarding field of ambulance billing. If you enjoy helping others, this is the perfect opportunity to kickstart your career in healthcare administration.

Position Information: As a Billing Customer Care Representative, you will play a crucial role in interacting with our customers to address inquiries, resolve complaints, and assist with billing-related issues.

Hours: 40 hours/week (non-exempt), Monday – Friday, 8:00am-5:00pm and to accommodate your needs, you can start as early as 7 am and finish accordingly.

Starting Pay Rate: Market comparable (Depending on Qualifications)

Benefits:

A new career path opportunity: we're excited to offer training opportunities for candidates who may not have prior related work experience but align well with our values and embrace our unique culture.

Full benefit package including medical, dental & vision coverage.

Generous Flexible spending dollars every month to use for your wellbeing!

Life insurance and short-term disability

401k with company contribution

Employee assistance program (EAP) and earned time off (ETO)

Essential Duties and Responsibilities:

Interact with patients via telephone, email, or in person to provide support and information on billing issues.

Field customer questions and complaints, escalating to specialists or managers when necessary.

Maintain customer accounts and records, ensuring accurate documentation of interactions.

Take appropriate actions to resolve customers' problems and concerns.

Review patient credit balances and initiate refund requests.

Assist customers with financial hardship questions and applications.

Process patient payments and assist with accounts receivable tasks.

Qualification Requirements:

High School Diploma or equivalent

No prior experience required; we are willing to train the right candidate.

Strong communication skills, both verbal and written

Ability to adapt to changing tasks and priorities.

Demonstrated ability to work independently and as part of a team.

Working knowledge of Microsoft Office Suite and web-based applications

How to Apply: Apply online at To ensure consideration, please submit a completed resume and application, a few sentences of a cover letter is highly recommended.