Tech Support Analyst

Requisition Number

294188BR

Your role

Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Have you supported large scale production systems?

We are looking for you to:

• provide front-line technical support to end users on a variety of technology issues

• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions

• drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics

• coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days

• ensure supportability and quality are maintained with the introduction of production changes

Function Category

Information Technology (IT)

Business Divisions

Group Functions

Job Type

Full Time

Your team

You will be working for Technology Support Services at UBS Trustees Support. We are aligned to the Wealth Management (WM) business and are responsible for providing production support for the Bahamas and Cayman. In this role you are part of a high-performance team of production support staff with wide expertise on monitoring agents and platforms. You will work with committed, quality driven and very technical people understanding the monitoring area, all the tools interacting with it and the needs of our clients.

Your expertise

• 5+ years of hands-on experience with support background across multiple operating systems

• excellent analytical and problem-solving skills in conjunction with a solution-oriented attitude

• able to work with geographically dispersed technical teams including outsourced vendors, and effectively manage multiple, concurrent / conflicting priorities

• knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications)

• self-driven yet collaborative, comfortable working independently, as well as in a team

• able to challenge the norm and drives the team forward by offering solutions to problems identified

• able explain technology to non-technical audiences

• understand client needs and translate these into products and services

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

How we hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.