IT Support Specialist - Fixed Term Contract with a

This will be a site-based job at either Leatherhead or Harwich, with travel required to our other UK sites.

The main responsibilities are as follows: Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.

Ticket Handling: Logging all incoming requests and problem reports in our ticketing system.

Documenting all actions taken and solutions provided.

Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems.

Assisting with the installation, configuration and updating of software.

User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.

Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.

Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.

Infrastructure Support: Troubleshoot, support & maintain servers and network switches.

Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.

Qualification/Skills/Experience Completed education or degree in Computer Science, Information Technology or a related field.

Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g.

Microsoft Office). Experience with Cisco IOS Switches (not required but would be advantageous). Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.

Experience with Microsoft Config Manager.

Experience with scripting languages, including PowerShell, VB and batch files.

Experience with helpdesk or ticketing systems.

Excellent communication skills and the ability to explain complex technical concepts in simple terms.

Team player with the ability to work under pressure and prioritise tasks.

Willingness to engage in continuous learning and adapt to new technologies.

Ability to multi-task and meet defined deadlines.

Benefits include: 25 days holiday per year Healthcare/EAP Scheme Pension scheme Life Assurance