gCare - Tech Writer UX Specialist - O&P - Content Operations

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Join Us!

At Google Operations Center, we help Google users and customers solve problems and accomplish their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!.

As a Technical Writer for GOC, you will be responsible for producing high-quality and user-friendly written and visual help content with the goal of improving the success of our customers in using Google products.

As a Technical Writer, you will create and maintain product support content on Google Ads Help Centers by understanding existing knowledge base articles, tech tips, and release notes. Technical writers educate and empower both external and internal Google users, while working closely with a diverse group of stakeholders from across the business, and drawing from a wealth of resources and established practices to translate product concepts into concise, clear, and digestible content.

Position Responsibilities

Work with a team that manages various Google Ads Help Center articles and content

Take up requests to create or edit content through a life-cycle of drafting, HTML coding, revising, and various stages of peer and quality editorial reviews—self-managed in an internal ticketing system, while also guaranteeing accuracy, efficiency, and completeness

Work with a diverse group of stakeholders and team members to create clear and compelling written and visual content, while strictly adhering to Google’s style guide and content models

Review user-submitted feedback, fix broken links and missing language translations, and update product terminologies

Submit drafts and pre-published content to Senior Technical Writers for peer review and QA audit, while ensuring that work is up to standard with style, grammar, and process guides

Liaise with different departments including agencies that produce multimedia content, and language translation teams

Have direct involvement and ownership of additional projects and initiatives that focuses on process improvement and excellence, often involving an analytical approach to data captured through help center feedback

Minimum Qualifications

Must have excellent English communication skills (written and oral), stakeholder management skills, and a passion for producing great content

Must have 2-4 years of experience in writing, editing, and improving existing digital content of medium length (400-700 words), while working within a strict style guide or writing, formatting and design standards

Must have previous experience going through several pages of digital product documentation or source materials and translating those into digestible content for internal or external end users

Must have a basic understanding of how HTML tags work and be able to discern useless/ junk code

Preferred Qualifications

Has relevant experience with technical writing, content writing, video script writing, or as a communications specialist

Is familiar with Google Ads and digital marketing concepts.

Is knowledgeable in web publishing, web usability (user experience) practices, and using content management systems

Has creative production design experience (knowledge of the creative brief process, simple graphic design edits, handling and naming conventions, exporting file formats, and versioning)

Benefits

We support you with competitive wages and comprehensive health care including medical, dental and vision coverage

We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

At Google Operations Center, we don’t just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our

Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your

Greenhouse dashboard. Alternatively, you can use this

instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!