Assistant Property Manager

Overview:

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.

Pay range: $20 - $25/hour depending on experience.

Responsibilities:

Coordinating leasing events such as open houses, realtor tours, and resident promotional activities

Assists with the development and implementation of resident services programming

Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations

Manages property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information

Notifies residents of all issues affecting their tenancy

Files court documents for eviction and attends scheduled court hearings as Landlord’s representative

Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns

Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurance carriers

Maintains familiarity with all procedures and requirements of accounts payable and accounts receivable

Processes all property expenditures for Property Manager’s approval

Maintains journal of administrative, facility-related, and market-driven property issues and concerns

Leads tours of property, showing vacant units and marketing property amenities

Tracks and follows up with all referrals, walk-ins, and phone inquiries

Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions

Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information

Reviews and screens all applications for Property Manager’s approval

Maintains property’s filing system including tenant, applicant, accounting, and vendor and contract files

Maintains deposit and rental collections

Monitors landlord-tenant relations and mediates disputes when necessary

Responds to resident concerns and complaints. Counsels residents and provides referrals to appropriate agencies

Utilizes maintenance software program to enter in and track work orders

Inspects apartments for move-in/out condition and turnover status

Assists Property Manager with conducting and documenting annual unit inspections and annual recertification of residents

Assists Property Manager with reassessing property and completing competitive marketing analysis

Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws

Orders office supplies

Maintains regular daily office hours ensuring adequate coverage on weekends and holidays

Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods or services

Qualifications:

Required Education and Experience:

High School Diploma or equivalent

Bachelor’s Degree preferred

2 or more year’s experience in multi-family property management

Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred

Knowledge of HUD programs including but not limited to HOPE 6 and project-based Section 8

Proficiency in Yardi preferred

Proficiency in Microsoft Windows, including Microsoft Excel and Outlook

Excellent customer service skills

Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)

Working Conditions:

Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.

Ability to work at property locations within or near transitional neighborhoods

Ability to climb stairs, take elevators, bend, squat and reach overhead.

Permanent