Call Centre Agent

About Pula

We are an insuretech firm that provides agriculture insurance design and execution services, specialising in index based insurance and are backed by top tier VC investors who have invested more than $25 million in the business. Since 2015 we have provided climate insurance to 15.4 million smallholder farmers, 41% of which were women across 19 markets in Africa and Asia who pay an average of $6.8 per season to insure their crops. So far we've unlocked over $2.22 billion of capital from local and international insurance markets for climate risks since we started in 2015 and paid out $40.8 million to our client farmers.

Pula is a fast-paced space, constantly adapting to new opportunities and challenges and we are made up of a high-performance, multi-cultural team. We expect our team to value performance, results and professionalism.

At Pula, our values are:

Obsessed with results: We are responsible for our future and therefore we get things done!

Connect the Dots: We continuously identify different customer needs & business problems and build solutions that deliver value.

Have a Can do Attitude! We dare to do things differently to make things work.

We have each others’ back: We look out for each other & we share high quality, timely feedback that makes us better.

About the Role

Pula is seeking experienced, motivated and energetic personnel to fill in a Vacant position of Support desk Agent to be based in Huambo. This is a challenging role and requires a results-oriented person with a positive attitude, excellent organization and communication skills. The candidate will be required to perform the following duties:

What you will be doing:

Make 80+ outbound calls everyday.

Participate in Weekly calls with HQ and provide timely updates and priorities.

Build relationships with staff and clients.

Update task tracking using Google Documents, Whatsapp and other Software as requested.

Submit daily and weekly reports and KPIs as requested.

Lead Implementation of surveys.

Support with any challenges related to registration and claims processing.

Any other duties assigned from time to time.

Who you are

Required Qualifications, knowledge and competencies.

Diploma/Degree in Customer Engagement, Business Management, Marketing or IT, those with a good understanding of call center technology will have an added advantage.

Experience with working in data -rich settings with high analytical skills.

Excellent communication skills--both in person and when using remote methods.

Excellent Multitasking and time management skills.

Work experience with Customer Service roles.

Strong problem solving-ability and analytical skills.

What Pula will bring to the table

Growth potential: With an untapped market of 1.5 billion smallholders worldwide, on track to doubling the number of farmers insured in 2021 and Pula’s global leadership in Agriculture Insurance, our new staffers have a tremendous upside growth potential.

Market Leader: Not only is the opportunity massive, but Pula is by far the market leader in it’s category with 11m farmers insured as of 2023.

Solid: Pula has been funded by leading venture capital investors (Omidyar Network, ACCION, MercyCorps) and global philanthropic institutions (MasterCard Foundation, CGAP/World Bank as well as the Bill and Melinda Gates Foundation). Pula closed a $6m series A funding in December 2020 in the right in the middle of the pandemic a clear testimony of the opportunity that Pula is going after.

Respected: Winner of the Singapore FinTech Festival 2019, Winner of The InsureTech of the Award, Africa. Featured on TED talks, The New York Times, The Economist.

Impact and creation: This is a high-impact role, that offers a unique opportunity to bring the company to the next level, whilst developing new strategies, approaches and ideas.

Leadership: The founders & CEO foster a culture of transparency, respect, high performance, pragmatism, execution and personal development.

Purpose: It is rare to find a professional opportunity that offers accelerated professional development and a life purpose. Pula is going through a second phase of accelerated growth that will naturally provide professional development, whilst contributing to the financial stability of small farmers in the emerging markets.

Remuneration: Competitive base salary accordingly with seniority and experience, commission on closed sales and an employee share option plan that offers an attractive equity upside.

To learn more about Pula you can visit

TED Talk: Crop Insurance, an Idea Worth Seeding

New York Times: He Grew up on a Farm. Now, He Helps Protect Them

The Economist: The Poor, Who Most Need Insurance, Are Least Likely to Have It

How to apply

Fill out the form below, and upload a resume in English.

Cover letters are optional. You can add one if there is any additional information you would like to share about your interest in Pula, the role or your experience. We review applications on a rolling basis.

Pula’s mission is to provide farmer resilience. To achieve this, we put our small holder farmers that use our services and the employees that provide them at the heart of everything we do. For that purpose, Pula was created to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.