Manager, Project Management

Job Description

Position: Manager, Project Management

Employment Type: Full Time

Location: St. Petersburg, FL

Industry: Information Technology and Services

Who we are:

SmartChoice is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers. Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. SmartChoice is proud to service and support thousands of enterprises worldwide. Check out our website at for more information.

Job Overview:

SmartChoice is seeking a diligent, motivated, and enthusiastic Manager of Project Management to manage the implementation, scaling and overall progress of our Project Management department. The successful candidate will be responsible for overseeing all designated projects according to project level scoping and schedules, ensuring deliverables across the entire integrated project team. The position will involve collaboration with multiple stakeholders including project teams and senior management.

Supervisory Responsibilities:

Recruits, interviews, hires, and trains new Project Management staff.

Oversees the daily workflow of the Project Management Teams.

Handles all procedural/HR related items and timesheets for Project Managers.

Handles all discipline and terminations of direct employees in accordance with company policy.

Performs other related duties as assigned.

You will be responsible for…

Assist in the development of all project plans to scale, monitor and report progress, identify risks and mitigation strategies.

Lead internal project meetings with integrated project team and manage all project contributors, to review the status of each job and implement activity necessary to ensure timely project completion.

Ensure scope is advanced according to project plan and issues/conflicts are resolved promptly. This includes working cooperatively with all operational and functional teams in network to integrate and administer all activities to ensure satisfactory project outcomes.

Independently create and deploy PowerBI reports and Smartsheet schedules for project status updates with meaningful data summaries and predictive visualizations.

Provide regular updates to cross-functional partners and leadership to ensure adherence to project plan.

Produces weekly, monthly, and quarterly trend and activity reports as well as other operational and management reports. Ensures that reports are produced per scheduled timelines for review by functional management teams.

Responsible for ensuring all project timeframes are managed to the approved forecasts and any deviations therefrom are communicated and approved as soon as discovered.

Work with the peer teams across IPM and OS&I to ensure effective handoff practices throughout the project delivery process.

Lead teams through Process assessments and Process improvement and design activities.

Responsible for all Process documentation and governance.

What education & experience you’ll bring...

Bachelor’s degree in Business, Computer Science, Engineering or related field; or equivalent combination of education and work experience.

6+ years Voice/Data Network specific experience

5+ years of technician or electronics / network implementation experience

Working knowledge of LAN/WAN and data networks; Voice over IP principles and PBX functionality (Asterisk, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence. SIP, SCCP, H.323, etc.)

Understanding and experience in Telecommunication (Telecom) infrastructure and user-facing applications

Project Management Professional (PMP) Certification preferred.

What skills & abilities you’ll bring...

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent sales and customer service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Ability to prioritize tasks and to delegate them when appropriate.

Ability to function well in a high-paced and at times stressful environment.

Proficient with Microsoft Office Suite or related software.

What we offer...

Competitive salary

Paid Time Off

Medical, dental, vision and life insurance

Flexible spending accounts

Gym membership reimbursement

Employer-matched 401(k) plan

Exciting company events

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

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