Senior Help Deck Technician

Job Description

Job Title: Senior Help Desk Technician

Essential Job Functions:

Help train and support our new hires via peer advising, as needed;

Provide Level 1 phone/chat support; meet and/or exceed service level agreements for assigned support tickets;

Record requests, incidents and status information through the use of firm’s ticket handling system;

Provide detailed documentation of all customer transactions via our ticket handling system;

Support the implementation and deployment of internal business systems and solutions.

Preferred:

TOP SECRET DoD Clearance

Supervisory Responsibility: None

Work Environment: This job operates in a professional classroom and office environment. This role routinely uses standard office equipment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard reach, stoop kneel to install/repair computer equipment.

Specific vision abilities required by this job include close vision requirements due to computer work.

Light to moderate lifting is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:00 p.m. Workdays do not include working or conducting business on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed closings.

Travel:

Minimal travel may be required

Additional Eligibility Qualifications: N/A

Work Authorization/Security Clearance:

Active SECRET Clearance

AAP/EEO Statement:

Advanced Technology Leaders INC is an Equal Opportunity and Affirmative Action Employer. This company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ATL is committed to assisting individuals with disabilities, please email for assistance and accommodation in the application or recruitment process.

The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws.

Other Duties:

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

Health benefits to include medical and dental

Paid Personal and Vacation

Paid Holidays

401(k) Retirement Plan

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