VoIP / PBX / SIP - Help Desk

Job Description

Someone with methodical troubleshooting skills

Front-line technical support or related service experience

Must possess experience with VoIP Telephony technologies

Must have experience working with ITSM system, such as Remedy

High energy and motivated individual with prior work experience in ITIL based culture

Experience supporting customers, working with a wide array of individuals from ends users to customer’s business executives

Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource

Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)

Requirements

Someone with methodical troubleshooting skills

Front-line technical support or related service experience

Must possess experience with VoIP Telephony technologies

Must have experience working with ITSM system, such as Remedy

High energy and motivated individual with prior work experience in ITIL based culture

Experience supporting customers, working with a wide array of individuals from ends users to customer’s business executives

Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource

Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)