Organizational Change Manager (OCM) - Reno, NV

Job Description

As a Organizational Change Manager with our Justice Group, you will work full-time in Reno, NV with the Department of Motor Vehicles (DMV) for the State of Nevada, assisting with the management of the DMV Transformation Effort (DTE) implementation. The role requires a professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.

EXPECTATIONS

Engage in change management and business analysis for multiple projects surrounding the largest technology project in the State of Nevada and the DTE program. Assure quality of project deliverables and client satisfaction

Coordinate change management for some of the 30+ projects within the program replacing major technology solutions used within the State of Nevada for motor vehicle and credentialing activities

Lead diverse project teams, manage, and coordinate work activity. Lead regularly scheduled change management huddles and meetings, including kick-off and close-out. Provide leadership and energy necessary to motivate staff and achieve goals

Oversee and coordinate the communication, resources, and training of work activity and deliverables

Ensure program communications are support to program and projects, provide clear information, and keep stakeholders abreast of program developments

Orchestrate the integration of various solutions to include titling and registration, credentialing, customer experience, financials, commercial enforcement, and other support applications

Facilitate meetings and lead focus groups in support analysis, design, and testing efforts

Support business processes and analysis efforts as required to further program objectives

Act as liaison for DMV with contracted solution providers focused on individual DTE elements

Provide regular change management updates to DMV officials, identify areas needing attention to keep tasks on schedule and under budget

BASIC REQUIREMENTS, KNOWLEDGE, AND SKILLS

Bachelor’s Degree

10 years’ work experience with change management, business analysis, and technology transformation

5 years’ facilitation experience with proven problem-solving capabilities and experience that includes budgetary responsibilities

Ability to assess client situations. Identify needs, present concepts, develop specifications and recommendations, deliver solutions, and promote teamwork

Extensive expertise in the use of change management methodologies such as ADKAR

Client acceptance of the final candidate is required before an offer will be made

Valid Driver’s License with the ability to drive to the client site

ABOUT US:

Mission Critical Partners, LLC

Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.com/careers/

Mission Critical Partners (MCP) is an Equal Opportunity/Affirmative Action Employer. We provide fair and equal employment opportunities to all qualified applicants, regardless of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

United States citizens, Green Card holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.