Customer Service Professional/Driver

Job Description

Job description

Job description

Commercial Driver

For 30+ years PROSHRED Security has offered the most secure on-site information destruction services across the business and government spectrum. PROSHRED Security has a presence in 37 major markets across the USA, and with an environmental impact equaling over 6 million trees saved, PROSHRED Security consolidates its position as one of the market leaders in the sustainable privacy protection sector.

Why PROSHRED?

PROSHRED is a national player in the Information Destruction industry and a, ‘just a fun place to work.’

Competitive Base Salary + plus bonus opportunities tied to deliverables and success

Career advancement opportunities

USA and Canada public company exposure

On the job training and skills development

Summary:

A Customer Service Professional (CSP) is responsible for servicing a busy route daily and providing excellent customer service to a variety of businesses. The CSP is the face of the company for the customer. The operator of PROSHRED’s trucks will provide on-site document shredding services at the customer’s business location and provide a document of disposal using a cost efficient and environmentally friendly shredding process. Daily and regularly scheduled care and maintenance of the vehicle and shredding equipment is a responsibility of the CSP

Job Duties:

Provide daily service to a busy route of existing and new customers

Manage the shredding of customer documents at the customer’s facility in a safe and professional manner

Promote service to current customers to secure more business

Promote service to casual enquiries to secure leads for sales reps

Manage all customer concerns in a professional and courteous manner

Build positive relationships with repeat customers

Strictly maintain all company procedures and present a professional image and attire both inside and outside the customer facility

Ensure PROSHRED’s standards for customer service are being met

Provide on time service to all accounts on a daily basis

Communicate with Branch Administrator on a regular basis daily to report progress or any issues with schedules and timing of customer routes

Shred all customer documents in a secure manner as per company standards

Deliver and install new containers in customer facilities as required

Repair containers on sight immediately if required

Make minor repairs to the shredding track and equipment if necessary

Advise sales of opportunities noted when travelling and shredding

Distribute marketing material as required

Keep truck maintained, clean and professional looking

Adhere to PROSHRED, Naid and ISO policies and procedures

Complete paperwork neatly and accurately and on time at each stop

Provide end of day paperwork in a complete, organized fashion following company policy

Work closely with the Branch Manager to ensure that they meet the requisite contributing margin targets on all routes

Complete a daily safety check of the shredding vehicle and equipment and report any deficiencies immediately

Attend monthly branch meetings and provide input

Requirements:

High school diploma

Minimum 2 years commercial driving experience

Experience in providing service to customers in an independent role

CDL License Class B a plus

Ability to lift 50+ lbs

Ability to push/pull up to 300 pound wheeled container

Good communications skills

Geographic familiarity of routes/traffic pattern

A thorough understanding of driving safety standards and regulations

Customer Focus – Dedicated to exceeding the expectations of the customer. Acts with the customer in mind. Maintains effective relationships with customers and gains their trust and respect. Ability to build rapport quickly, establish relationship in a short time. Listens well, not defensive

Time Management - Uses their time effectively and efficiently. Concentrates their time on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities

Job Type: Full-time