Call Center Agents (Hybrid)

Job Description

Renew is a patient-driven healthcare provider focused on providing a technologically advanced implant supported full-mouth restoration solution for our patients suffering with missing and failing teeth. Renew is seeking full-time Call Center Agents to join its small, but rapidly growing Call Center team.

Call Center Agents enjoy a hybrid work schedule and are responsible for answering incoming calls from potential patients and following up on warm leads. No cold calling required. Call Center Agents must be able to self-manage and ensure all Call Center processes are being followed. The Call Center Agent role requires a compassionate conversation while explaining Renew’s treatment options, answering and asking questions, qualifying candidates, and converting them into a consultation with a soft sale approach. Advancement opportunities available for exceptional Call Center Agents.

Schedule

Full-Time (Hybrid)

1-2 days home/remote (depending on schedule)

Multiple Shifts Available

Monday-Thursday (11:00am-8:00pm) and Sunday (8:00am-5:00pm)

Tuesday-Saturday (9:00am-6:00pm)

First 30 days of training in-office (Centennial, CO)

Monday-Friday (8:00am-5:00pm)

Primary Responsibilities

Utilize Renew’s sales process to qualify leads with a consultative conversation through a series of questions, overcoming objections with the end goal of scheduling a free consultation and x-ray

Ensure questions are answered in a professional, informative, caring, and correct manner

Document all call information correctly and efficiently into CRM tracking software

Maintain confidentiality when dealing with private health information

Maintain a full understanding of Renew treatment options, scripting, and process entry

Perform consult scheduling duties (e.g., managing confirmations, reschedules, cancellations, etc.)

Meet and track daily, weekly, and monthly key performance indicators (KPIs)

Other duties as assigned

Qualifications and Skills

Warm, friendly, and compassionate personality with a pleasant phone demeanor

Strong background in sales/customer service preferred

Excellent time management and organizational skills with the ability to work in a fast paced environment

Experience with Microsoft Suite

Experience with Salesforce preferred (but not required)

Compensation

$21/hour

Benefits

Paid time off - 2 weeks (increases with additional years of employment)

Insurance (eligible 1st of the month following date of hire)

100% employer paid for employee (on most plans)

Health, dental, vision, life, and disability

Health and flexible spending accounts, 401(K), and employee assistance program

Fully paid training program

Hybrid work schedule

Collaborative, cross-functional, team-oriented environment

Opportunities for advancement

Other

Located in Centennial, CO

COVID-19 vaccination preferred

Authorization to work in the U.S.

No relocation assistance

Renew is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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