Specialist - BPO

Schedule: Full-time

Shift: Mixed Shift

Overall Role Purpose

Perform standard analytics and manage quality tools in the center on a day-to-day basis.

Support all other Business Process Optimization (BPO) initiatives or solutions that add value to

the service line.

Key Activities

Understanding the different processes used throughout Finance and HR operations locations

in Asia Pacific.

Identifying/ leveraging best practices already in use in the finance operations community.

Designing practical and effective solutions to address improvement opportunities – both cost

and performance.

Successfully implement improvement initiatives with Finance and HR Business Partners

Strive as a SME on process improvements/ standardization methodology

Provide consultative services to both external Finance and HR Business Partners and internal

support staff

Ability to relate to cross-cultural processes and country sensitivities

Responsible for process documentations (i.e. process maps)

Qualifications

• Qualified University Degree holder

Skills

• Root cause analysis and problem solving

• Simple data analysis

• Good all round communicator: written and oral

• Innovative and creative

• Good understanding of MS Office suite (Word, Excel and PowerPoint)

• Engaging with customers (internal/external)

• Experience in supporting a shared service centre (preferred)

• Able to work under pressure

• Able to multi-task

• Good discipline in performing standard procedures

• Finance / Accounting / Business Administration

• IT knowledge will be an advantage