Collections Specialist

JOB SUMMARY: A Collection Specialist handles the collection and recovery of active or overdue loans from existing borrowers following standard procedures defined in the Collection Policy.

KEY RESPONSIBILITIES:

Your responsibilities include but are not limited to the following:

Core Responsibilities:

Manage time wisely to meet or exceed the defined functional performance requirements

Follow established operations protocols and standard work procedures

Interact with other members of the team with respect, sensitivity, tact, and professionalism

Support Management with process and policy changes that can contribute to the overall objectives of the organization

Engage in acceptable customer interactions as defined in the Customer Interaction

Policy Functional Responsibilities:

Contact assigned portfolios and use proper motivation and customer education to ensure repayment is completed within segment DPD as defined in the Collections, Quality, and Calling Policies.

Manage personal PTP portfolio efficiency and complete follow-up calls for customers with a promise to pay and influence repayments to be completed based on previous agreements.

May also be assigned to handle Inbound Collections Support for borrowers who may call or send email inquiries related to their current loan.

Input results of interactions properly following prescribed documentation standards

Secondary Function: Might be assigned to work on special projects or associated tasks or create reports as needed

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning, Afternoon

Tuesday: Morning, Afternoon

Wednesday: Morning, Afternoon

Thursday: Morning, Afternoon

Friday: Morning, Afternoon

Saturday: Morning, Afternoon

Sunday: Morning, Afternoon

1 year of relevant work experience required for this role

Working rights required for this role

Full time