Desktop Support Specialist

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position:

Teladoc Health is hiring a Desktop Support Specialist ! Under the direction of the IT Manager, the desktop support specialist will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.

Work Schedule: Wednesday to Sunday - 9 AM to 6 PM IST

Work Mode: Hybrid (Wednesday & Thursday in office)

Essential Duties and Responsibilities

PC/Mac configuration, general network operating systems and network topologies/protocols - MUST

Windows operating systems and Microsoft Office products - MUST

Mac OS - MUST

Active Directory user administration

Remote access technologies (VPN, SSO)

Automated application deployment (a plus

Provide Desktop support and problem solving to end-users

Tracking of hardware and software additions/changes

Create / Update FAQ’s and other technical documentation

Participate in creation and editing of IT Support Standard Operating Procedures

Provide escalation support for Helpdesk Technicians

Set up, support, and maintain in-house/remote computer systems, desktops, laptops, mobile devices and peripherals.

Qualifications Expected for Position

Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted).

1-3 years’ experience working within a Help Desk, Call Center or NOC environment.

Understanding of IT Ticketing Systems.

Able to work independently as well as in a team.

Excellent customer service, organizational and prioritizing skills.