Front Office Executive

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At Sodexo, we provide a bouquet of 100+ service offerings to varied clientele — corporates, healthcare organizations, manufacturing locations, educational institutes and in remote environments. Our solutions range across food & catering, facilities management, technical services, workplace experience and energy management. We harbour an inclusive, diverse, fair, equal, and positive work environment to improve the quality of life of those we serve, everyday.

Our employees are our greatest asset and personify our values of Service Spirit, Team Spirit and Spirit of Progress. Our employees believe that working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong to a company that allows you to act with purpose and thrive in your own way. Sodexo India has also been accredited with the Great Place To Work® certification

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Here’s an opportunity to be a part of an organization which is fuelled with the brand purpose of creating a better everyday for everyone to build a better life for all. Please click on the link below to view the Job Description and understand the application process

Position Title: Front office Executive

Reports To: Site Manager / Unit Manager

Location: Electronic City & Whitefield

Contact - Wilson

Role Description:

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo

Key Responsibilities

Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

- Collect all closed work orders to close the calls.

- Produce reports based on the data collected, through produced work orders, for Sodexho and the Client

- Receive and answer all incoming calls/mails/papers reporting complaints or work requests

- Log in the call through the software, which in term generates work orders

Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes

- Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations

- Maintain the confidentiality and security of all data and information relating to the facility

- Maintain professional appearance at all times

Qualification :

- HSC/equivalent or Diploma holder or Graduate

- Minimum 2 years experience in any facility management company or in a hospitality industry.

- Excellent knowledge of Word and Excel

- Excellent customer service skills

- Excellent communication skills

- Ability to deal with various types of people

- Effective time management skills