Guest Relations Executive

Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk-in & exit the sales office.

Filling in the walk-ins’ forms of clients and ensuring all details of guests are taken on the guest information form.

Assigning a sales manager as approved by the site head.

Handling booked clients and concerns in an efficient and timely manner. Ensure clients are attended on time.

Assist the sales team with all required documents and providing any support required.

Maintain database and MIS.

Maintain the marketing collaterals and all support documents at site.

Regular after-sales follow-up, and handling customer grievances, complaints and claims.

Handling guest complaints and concerns in an efficient and timely manner.

Coordination with housekeeping and pantry and to ensure that proper hospitality services are given to the clients/visitors.

Maintain the basic hygiene system at site and responsible to upkeep of the sales office for better customer experience and to ensure that the sitting arrangement in overall office premises i.e. meeting room, conference room etc. are maintained in proper order.

Handling the couriers. i.e. receiving & making the courier entries & delivering them to the right person.

Should work closely with the sales Maintaining the stock of Pantry and stationery, to handle admin activities for the Sales office including petty cash.

Coordinating and multitasking job duties in a busy environment.