Knowledge Analyst

Knowledge Curator (Analyst)

As a Knowledge Analyst, you are a part of the Knowledge Management team, where your main focus is to make sure everybody within the company collaborates through creating, updating and sharing knowledge.

You will work on knowledge management initiatives as part of the KM strategy and organize knowledge sharing sessions and trainings. You are a knowledge enthusiast who makes sure that knowledge sharing culture is on top of mind of our employees. You will directly report to our Knowledge Manager.

What are we trying to achieve with this role in KM?

The goal is to enhance knowledge management within the organization. The knowledge analyst is responsible for gathering, organizing, and analyzing information to improve decision-making processes, enhance efficiency, and drive innovation. By leveraging their expertise in data analysis and information retrieval, the knowledge analyst helps to identify trends, best practices, and areas for improvement within the firm. Ultimately, the role of a knowledge analyst is to facilitate knowledge sharing, collaboration, and continuous learning among employees, leading to improved performance and competitive advantage for the organization.

Scope of work:

Create and maintain knowledge bases and documentation of best practices

Responsible for creating, uploading and tagging knowledge assets and making sure these are stored at the right location

Responsible for applying any metadata changes to the existing knowledge

Responsible for managing overall health and hygiene of the content

Gather, analyse, and organize data and information related to technology, systems, and processes within the organization

Organize and maintain knowledge repositories and ensure that these remain up-to-date

Collaborate with various teams and stakeholders to ensure accurate and latest information is available to all employees

Understanding and Implementation of our Core Knowledge Flow

Managing Viva Topics, knowledge dashboards and reporting

Support our Knowledge Manager in implementing knowledge management objectives, conducting research, and collaborating with various teams, entities and business units to improve knowledge sharing practices.

Training employees on knowledge management tools and systems and providing support to the knowledge management team

What we ask of you?

2-4 years of experience in knowledge management domain

You bring an enthusiastic and energetic mindset that can enact change in the organization.

You are focused on content and are able to translate content from experts into assets

Strong analytical skills and attention to detail is required

Bachelor's degree in related field preferred

Understanding of professional services organizations and how Knowledge Management can add value to customer relationships.

Ability to communicate clearly with a passion for Knowledge

Experience with knowledge management tools and systems preferred such as SharePoint, Power BI

Proficient in Microsoft Office (e.g. SharePoint, Word, Excel, and PowerPoint)

Familiar working with Microsoft Teams and Viva Engage

Knowledge on working with Gen AI is a plus. Able to incorporate GenAI in our day to day KM workflow

What’s in it for you

Competitive salary

Provident fund

Holiday allowance (24 days for a full-time contract+10 National Holidays)

PF scheme

Employee/Family Group Insurance

Modern laptop

Internet, transportation, and phone allowance

A modern, flexible, and multicultural workplace at an innovative and global company

Ambitious and kind colleagues from all over the world and a great team spirit

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About Plat4mation

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.