Inside Sales Coordinator

At UFP, our sales positions are the foundation of our business. In these roles, you'll gain a comprehensive understanding of the industry as you pursue a lucrative and rewarding career in sales. We foster a work hard, play hard culture, and believe our customer relationships are the key to our success. If you're passionate about working with customers, have an entrepreneurial spirit, and aren't afraid of hard work, apply now to become part of the UFP family.

Job Summary

The Inside Sales Coordinator is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

Maintains frequent communication with customer base and gathers information to ensure their satisfaction

Solicits sales orders from existing customers via phone

Develops new customers via "pull" through marketing Phone-Internet

Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels

Executes market penetration strategy utilizing web-based sales leads

Communicates sample needs for customers/dealers/contractors with the plant

Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates

Helps drive new product sales by communicating unknown products to customers

Works with account managers to comply with customer request and to solve customer problems

Maintains positive relationships with distributors

Works with Product Managers to enhance sales programs

Attends shows and product introductions when necessary

Attends various product trainings, as needed

Prepares various reports and correspondence as required

Performs other duties as required

Qualifications

Minimum of high school graduate

Minimum two years of experience in customer services

Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)

Working knowledge of various office equipment (computer, scanner, etc)

The Company is an Equal Opportunity Employer.

R6958