Pharmacy Messenger

Under the direct supervision of the Pharmacy Technician Supervisor and Pharmacy Leadership, the Messenger assists in routing and delivering dispensed/prepared medications using the most efficient means possible. Will carry out various distributive and communicative functions for patient care areas, such as notification that meds need to be routed to various units, circulating medications from one unit to another when required, etc. Will also assist the pharmacists and technicians in procedural areas for packaging, maintaining the cleanliness of medication delivery systems, equipment, and devices, distribution of floor stock, and clerical record-keeping duties. The Messenger is expected to perform all functions/duties efficiently and to comply with all regulatory bodies and requirements including HIPAA, DC Law, JCAHO and Hospital Policy and Procedures. Minimum Education

High School Diploma or GED (Required)

Minimum Work Experience

1 year Previous experience as a pharmacy messenger highly preferred (Required)

Required Skills/Knowledge

Decision Making and Judgment -Professional competence and common sense.

Equipment -Basic knowledge of computer applications (i.e. MS Word, E-mail, etc.).

Physical - ability to lift up to 30 pounds and stand and walk for long periods of time.

Ability to work in a distribution type of environment.

Functional Accountabilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Deliver medications to patient care areas as needed within established specified timeframes using elevators, stairs, etc.

Assist the pharmacists and technicians, according to assignment, to include: stocking and maintaining medications, and supply inventory par levels in all work areas, as well as in drug carts.

Assist with delivering and packaging medication as directed, often in emergent situations requiring expediency, accuracy, etc.

Remain abreast of departmental communications via emails, staff meeting minutes, hospital intranet, and distributed literature.

Comply with all regulatory bodies and requirements including HIPAA, DC Law, JCAHO, and Hospital / Departmental Policy and Procedures. Customer Service

Perform duties under the auspices of CNMC values 3 C's (Commitment, Connection, and Compassion)

Display friendly, helpful behavior and sensitivity to the needs of patients, visitors, and coworkers

Treat others with consideration, courtesy, and respect; demonstrate judgement and tact when dealing with others

Perform duties willingly and with initiative

Remain calm and continue to work effectively in stressful situations

Demonstrate appearance and hygiene appropriate to the delivery of quality service.

Communicate effectively with patients, visitors, and coworkers specific to age and level of development

Cooperate with other CNMC departments or work groups

Demonstrate sensitivity to cultural differences

Foster mature professional relationships with fellow employees

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

Demonstrate collaborative and respectful behavior

Partner with all team members to achieve goals

Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

Contribute to a positive work environment

Demonstrate flexibility and willingness to change

Identify opportunities to improve clinical and administrative processes

Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

Use resources efficiently

Search for less costly ways of doing things

Safety

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance