Call Center Representative

Job Description

Job Title: Call Center Agent Reports To: Director of Traveler Services

General Overview:

Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communication, customer service, and sales skills? Able to problem-solve and work directly with guests and travel advisor partners to deliver 5-star quality service? ...Then we are looking for you!

Build a career with a global company that has a supportive Leadership Team and great company culture. We are currently recruiting a Call Center Representative to be based in our Lisle, IL office for our Call Center Operations team.

This is a full-time phone-based role, so you must be a great communicator with sharp listening skills. We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Call Center Agent.

Role & Responsibilities:

Deliver exceptional guest experience either over the phone or via email

Process sales calls to close new individual sales for direct guest and travel advisors

Answer detailed questions regarding various itineraries, ships, and land programs offered by Mayflower Cruises & Tours a division of the Scenic Group

Accurately quote rates, promotions, and flights utilizing RightRez software and general information regarding the trip itineraries

Follow sales techniques to close sales and maximize company revenue

Effectively communicate and follow up with guests and travel advisors to collect payment

Develop positive working relationships with various departments and staff

Adhere to company policies and guidelines including attendance and workforce adherence

Provide 5-star service at all times to our direct guests and travel advisor partners

Other duties and responsibilities as assigned

Qualifications

Positive, can-do attitude

Excellent communicator with colleagues, leaders, direct guests & travel advisors

Reliable and self-motivated

Highly organized and able to prioritize assigned tasks for optimal use of time

Able to work with minimal supervision

A drive to deliver an excellent guest experience

Exceptional problem-solving skills, accuracy, and a high attention to detail

Quick learner with a desire to develop and grow within a collaborative team environment

Team-oriented and results-driven

Able to multi-task and handle projects in between calls

Experience with travel sales is preferred

Experience with RightRez flight software a plus

Experience with Salesforce is a plus

Experience with Centaur is a plus

For more information, please visit Mayflower Cruises and Tours website.

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