Full Time Self Storage Relief Manager

Job Description

Put your life experience to work for us at Universal Storage Group!

Do you share our CORE Values?

Whatever It Takes

Be the Spark!

Top of Mind, Market & Industry

Sincere, Approachable & Passionate

On Target & Goal Oriented

Honorable With Personal Integrity

Then put them to work for us at Universal Storage Group. Universal Storage Group is a dynamic, growing, innovative company delivering world class customer service. We offer award-winning training programs, competitive pay, great healthcare and additional benefits, and the opportunity for career growth.

The chosen Universal Storage Group Relief Manager chosen will be given a four-phase training program with one of our USG Certified Trainers on sales, operations, auction process, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting.

Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Relief Manager you will be responsible for:

Greeting everyone at your facility with a smile and a handshake

Helping your customers determine the best size unit before each rental

Completing all paperwork correctly for each rental

Completing scheduled facility Walk Thru and Lock checks

Posting all payments made the day of receipt

Tracking and following up on past due accounts

Record keeping of all customer records; including but not limited to, payments and notes

Making DAILY bank deposits and posting receipts as instructed

Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events

Maintaining merchandise for customer purchase

Cleaning vacant units to rentable condition.

Ensuring grounds, office, and bathrooms are clean and presentable at all times

Preparing auction units according to procedure and lien law as needed

Assist customers with U-Haul; rentals, cleaning, returning equipment

And more……

Our stores are retail and open Monday – Saturday from 9:00am - 6:00pm. USG offers competitive pay plus benefits and bonus potential, based on your expertise.

USG full-time employees have access to the following benefits:

Medical Insurance with Company Contribution of up to $450 per month

Company-paid Short-Term Disability (STD)

Company-paid Long-Term Disability (LTD)

Dental Insurance

Vision Insurance

Additional Supplemental Options

Employee Assistance Program (EAP)

Up to 120 hours PTO annually

401k with company match

Paid Holidays

Immediate Pay (Pay Advance Program)

Candidate Requirements -

Valid Driver’s License

Successfully Complete Background Check

Successfully Complete Drug Screen

Attitude and Aptitude Testing

Physical Demands –

The physical demands described here are representative of these that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time.

Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.

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