IT System Help Desk Analyst (Hybrid)

Job Description

Sargent Electric Company - Consistently named one of the Top Fastest Growing Companies by the Pittsburgh Business Times. Also, awarded Safety recognition by Specialty Trades Insurance Company for the large company bracket and The Association of Union Constructors! Established in 1907, Sargent Electric Company has since evolved into one of the largest electrical contracting companies in the area, providing comprehensive services to our clients.

We are looking for an IT System Help Desk Analyst (Hybrid) in our East Chicago, IN office. The primary responsibilities of the position are to perform under minimal supervision IT related functions and assist the Information Technology Manager with initiative execution.

POSITION RESPONSIBILITIES:

Assist end-users with daily break/fix issues regarding laptops, desk phones, printers, tablets, and mobile devices as they arise.

Continually monitor the stability, accuracy, reliability, and availability of all systems and equipment

Prioritize escalated issues and inform appropriate management if outside support is required.

Responsible for assisting the Information Technology Manager in increasing the visibility and reliability of the department.

Provide Support for Microsoft O365 Applications

Help Maintain and Manage our Windows server infrastructure

Provide status updates of ongoing projects, initiatives and/or support issues to all relevant parties.

Work closely with Management to ensure the reliability and stability of the Company’s systems, up to and including research on proposed changes or improvements.

Other duties as assigned

BASIC QUALIFICATIONS:

2+ years’ experience in Information Technology

Windows Server and Window’s software applications.

Microsoft Active Directory, Microsoft Group Policy

Microsoft O365, Microsoft SharePoint, Microsoft Teams, Microsoft Azure AD

A working knowledge of all major telecommunication equipment and systems.

VMware

PREFERRED QUALIFICATIONS:

2+ years’ experience in Information Technology

Dell Servers, Laptops, PC’s, Dell Compellent SAN

Microsoft Window 10, 11 and Microsoft Server 2016/2019/2022

Mimecast Cloud base Email Security

Viper Antivirus

Mitel Phone System

iOS Devices

Fiber Interoffice Connections

Utilize a ticketing/inventory system

Disaster Recovery testing and planning

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