Customer Service Representative

Job Description

The Customer Service Representative will interact with the company’s customers by addressing inquiries, taking orders, and resolving complaints.

· Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

· Collects and assists with entering orders into Label Traxx for new or additional products or services.

· Creates job jacket (compilation of each order with samples and details needed) for each new order.

· Creates PO for any needed plates.

· Following completion of proofs, coordinates with customer to gain approval.

· Communicates with Art Department once approvals have been received.

· Coordinates with remote CSR to create invoices once product shipped.

· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Performs other related duties as assigned.

Company Description

Since 1989, Luminer, a PLPS company, has specialized in combining adhesive coating technology with narrow web flexographic printing and converting expertise. It is a leader in several industry niches, chief among them extended content labels (ECLs) for clinical trial and other pharmaceutical applications. They are also a prominent provider of on-pack/in-pack promotional products, cosmetic and fragrance sampling devises. The company also serves the food & beverage and chemical sector with a wide variety of labeling solutions.