Inside Sales Account Manager

Employee-Owned. Customer-Driven.

This position will report to: Danny E Smith

Application Deadline: 3/8/24

This position will be located in: Oxford, MS

This position is posted: Both Internally and Externally

Job Summary

Supports the functions of the Sales & Marketing Departments within BSE in managing assigned customer account relationships. Promotes Border States Electric’s products, services and capabilities to maximize customer sales potential. Focuses on retaining existing business, penetrating assigned accounts and converting new accounts primarily through phone, email and occasional face to face meetings. Inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources, and provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy product evaluations, electrical code requirements, inventory requirements and other related sales, marketing and service functions.

Responsibilities

Essential Functions

Meets or exceeds the sales and gross profit objectives which are established.

Proactively develops contacts and services customers using phone, email, web conferencing to secure orders and generate sales of products and services.

Proficiently completes cold call and qualify leads.

Creates account plans and achieve sales objectives.

Identifies and helps transition accounts in the medium potential segment to the high potential segment for field-based coverage.

Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.

Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.

Inputs TCCM cost savings documentation that is relevant to the assigned customer base.

Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.

Coordinates sales strategies with preferred vendors to maximize customer sales potential.

Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for BSE.

Participates in and advises sales management on the implementation and success of marketing plans and strategies.

Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market / customer potential.

Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing and service functions.

Non-essential Functions

Advises CFS staff on changes in customer credit worthiness.

Advises CFS in any changes in customer management or ownership.

Leads and attends sales and product meetings and technical training programs, as required.

Attends and assists with sales meetings, trade shows and training programs, as needed.

Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery or other credit areas, as needed.

Entertains clients as needed.

Other duties as assigned by supervisor or other designate.

Qualifications

Four-year business, sales, marketing or trade degree or the equivalent in related work experience.

Minimum of four-years of prior customer service, marketing, and quotation or sales experience preferred.

Minimum of four-years of prior electrical distribution and quotations experience preferred.

Technical competence in understanding electrical systems

Experience with contract negotiation.

Experience with presenting in front of a large group.

Ability to read, write and speak in English required.

Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.

Skills and Abilities

Consistently provides responsive, quality service to meet and exceed customer expectations.

Excellent interpersonal, written and verbal communication skills

Ability to effectively plan and organize.

Excellent customer service skills include being competent, accurate, responsive and engaged.

Ability to read a one-line diagram (electrical drawings).

Physical Requirements

Frequency at which you would carry/lift in a typical day:

Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

Lift from Waist:

< than 10 lbs. - Not at all

10 to 25 lbs. - Not at all

26 to 50 lbs. - Not at all

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Lift from Floor:

< than 10 lbs. - Frequently

10 to 25 lbs. - Frequently

26 to 50 lbs. - Frequently

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Carried for Distance:

< than 10 lbs. - Not at all

10 to 25 lbs. - Not at all

26 to 50 lbs. - Not at all

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

Sitting (a continuous period of being seated) - Continuously

Standing (for sustained periods of time) - Frequently

Walking (moving about on foot to accomplish tasks) - Frequently

Bending/stooping (downward and forward) - Frequently

Crawling (moving about on hands and knees or hands and feet) - Not at all

Climbing/Walking Stairs (ascending or descending) - Frequently

Reaching (extending arms in any direction) - Frequently

Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally

Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally

Balancing (maintaining body equilibrium to prevent falling) - Occasionally

Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Frequently

Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally

Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally

Grasping (Applying pressure to an object with the fingers and palm) - Frequently

Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Frequently

Talking (expressing or exchanging ideas by means of the spoken word) - Continuously

Driving (the control and operation of a motor vehicle) - Frequently

Desk work (work usually performed at a desk) - Frequently

Use of a computer - Frequently

Use of a telephone - Continuously

Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously

Exposure (to adverse weather & temperature conditions) - Occasionally

Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Values

As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Mission

Border States provides value to our customers by delivering innovative product and supply chain solutions.

Service Philosophy

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards

Border States employee-owners are competent, accurate, responsive, and engaged .

Your career

You know the opportunities at Border States are endless. Is this position the next step in your career here? What are you waiting for? Apply today!

Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace