Treatment Plan Coordinator

Job Description

Department: Operations

Reports to: Dental Practice Manager

FLSA Status: Non-Exempt

Smart Arches is seeking to hire a Dental Treatment Coordinator who is customer focused, compassionate dedicated to facilitating solutions to patient’s dental health needs. This Dental Treatment Coordinator will work in a growing practice with a great team that makes coming to work engaging and supportive. We offer training to those who are looking for a career with growth potential and the opportunity to fulfill our mission to provide quality affordable dental care to our patients.

Smart Arches is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental practices in New Jersey, with an expanding footprint in Pennsylvania and Maryland. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients.

DUTIES & RESPONSIBILITIES:

Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service

Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit

Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit

Present and explain all treatment plans involving out of pocket costs to patients

Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone

Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.SKILLS & QUALIFICATIONS:

Excellent written and oral communication skills

Professional and compassionate demeanor

Enthusiastic and outgoing personality

Willingness to go above and beyond to ensure patient satisfaction

Computer competent and ability to work a multi-line phone systemBenefits

Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission! Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including:

Full Time

We provide above industry standards for Personal Protective Equipment (PPE)

Competitive pay

Health & Dental insurance

Dental discounts

PTO

Paid Holidays

401k Retirement

Opportunities for growth

Continuing education

Flexible schedule

Training support

Fun and collaborative environment

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.

Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

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