Information Technology Support Specialist

IT Support Specialist

Employee role in Northern NJ

Hybrid, 2 days a week onsite

RedStream Technology is recruiting an IT Support Specialist to join a leading educational services firm.

The role includes training new users, providing troubleshooting skills to identify issues and other related tasks such as documentation or support.

The successful candidate will work independently to provide support to users by performing a variety of tasks that may include calls for follow-up, answering various questions through email communication, assessing problems, and researching solutions, assisting with month-end reporting, etc.

Responsibilities:

- Create, troubleshoot, and resolve tickets effectively and efficiently. Follow through and follow up on all assigned work.

- Work independently to provide support to users by performing a variety of tasks that may include calls for follow-up, answering various questions through email communication, assessing problems and researching solutions, assisting with month-end reporting, etc.

- Provide application support for technical and/or instructional assistance by phone and email working closely with development, business solutions and other relevant departments.

- Assist related support teams in resolving difficulties encountered in the processing of month-end reports.

- Work with IT development, project coordinators and infrastructure support teams on the development testing and release of service packs and enhancement for fixing problems and new functionality.

- Develop, update and assist with application documentation and training.

- Perform additional tasks and responsibilities as assigned which may include ad-hoc projects or tasks outside the typical scope of the role.

- Assist in IT projects, such as system migrations, upgrades, testing, or implementations, by providing business knowledge, expertise and support as required.

Requirements:

3 years of experience in customer, IT user application support or service operations in an enterprise environment

Rotating shift support on weekdays, weekends, evenings, and holidays

Strong customer service skills, coordination, and communication skills

Attention to detail and the ability to resolve IT issues quickly and effectively

Experience working in a team-oriented, collaborative environment

Ability to prioritize workload and other assignments with strong time management

Ability to work under pressure, meet deadlines, be willing to learn and grow

Clear and concise verbal and written communication skills to both technical and non-technical users

Ability to learn proprietary software, and train to provide support to users

Interest in education and working for the benefit of children

Bachelor's degree (Computer Science, Information Systems, or business-related field)