Desktop Support Engineer

Job Purpose

We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.

Essential Functions

Provide remote and on-site support for one or more locations as needed

Responding to end user support requests and escalations from the Helpdesk via tickets

Hardware installations, upgrades, and troubleshooting

Installing Windows software, patches, updates, and 3rd party applications

Knowledge of desktop encryption

Workstation deployments

Workstation image creation and management

Providing basic guidance in computer operation and management

Special projects as required.

Education

Bachelor's degree in computer science or information technology preferred.

Experience

2 to 3 years of IT experience

Certifications, Accreditations, Licenses

Microsoft 365 Certified: Modern Desktop Administrator Associate preferred

A+ Certification preferred

Special Knowledge, Skills, and Abilities

Knowledge of computer hardware systems, chipsets, memory modules, and peripherals

Knowledge of SCCM and other popular organizations endpoint support systems (such as Automox, Ivanti, Manage Engine) – used for imaging, software updates, reporting, remediation, software applications, and remote connection systems

Knowledge of PowerShell, scripting, Grouo Policy and Active Directory

Experience with Dell and HP computer hardware

Knowledge of Windows 10 and 11 operating systems and domain environments

Experience with mobile devices (IOS, Android, Windows)

Ability to independentily research, troubleshoot and solve complex hardware and software issues

Self-motivated and able to work independently with limited supervision

Ability to travel and work after hours support/On-Call when necessary

Excellent interpersonal skills

Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood

Ability to lift 50 pounds

HDL is required

Supervisory Responsibility

No Supervisory Responsibility

Salary Range: $60,000 to $84,000

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.