Rep Coordinator Lead Resort

Job Description

CUSTOMER SERVICE IS NOT A DEPARTMENT, IT'S AN ATTITUDE.

THE OPPORTUNITY:

We're looking for a leader to embrace this philosophy & contribute to our value of WOWing our Customers. If you work well under pressure, can handle any conflict and bring about a positive result (hello, service with a smile), while keeping an even keel, this position might fit you to a tee. The Rep Coordinator Lead will be an active Rep Coordinator, as well as leading a team of Resort Rep Coordinators. This position will work collaboratively with other leads/trainers to communicate and maintain standards within each division.

This is an onsite/hybrid position at our Detroit Lakes Headquarters, being onsite 4 days/week

Schedule: Monday-Friday, 8a-5p, 45+ hours per week

A Typical Day (job functions) Lead by Example + Assign Work + Collaborate + Communicate

Manage daily support for your assigned sales rep base and maintain standards of service

Work closely with manager and trainer to field questions and concerns

Work with production team to ensure customer requests are met

Reassign work and adjust team focus as necessary to ensure deadlines and daily needs are met

Communicate urgent division needs or flag upcoming orders with special needs

Work closely with other leads throughout the necessary departments at Lakeshirts to uphold standards and communicate changes to team in a timely manner

Ensure service level agreements are being met by team and contributing departments

Communicate with reps, customers, and fellow employees on the phone, in person, and via email in a manner that is professional and MN nice; working with RC's on the team to ensure the same

Conducts weekly check-ins with team and reports performance to Customer Service Manager

Communicate inconsistencies in standards to the Customer Service Manager

Collaborate with Customer Service Manager to overcome any team member concerns and performance issues

Conduct quarterly performance and yearly increase reviews with employees in conjunction with manager

Review processes periodically to increase efficiency

Manage payroll and attendance for team

Skills (qualifications) Servant Leadership + Multi-task + Problem Solve + NIMBLE + TEAMwork

At least 2 years of leadership experience managing a minimum of 5 employees

5 years of Customer Service experience preferred

Must have the skills, curiosity, and desire to run & scour Excel reports through the use of filters, pivot tables, formulas, etc., to identify potential bottlenecks or issues that need to be addressed on a daily basis

Ability to multi-task, problem solve, pay attention to detail

Independent decision-making skills with reason and good judgment

Ability to work well in a team

Must be reliable, responsible, flexible and take direction well

Must be able to handle multiple interruptions and follow through

Excellent communication skills both written and oral Must love dogs (we kinda like them at our MN headquarters, and we hope you do, too)

Proficiency using technology, such as PowerPoint, Excel and Word, to be organized and efficient

Welcoming of change nimble and open minded

Personable, friendly, energetic, humble, optimistic, and have a good sense of humor

Excellent verbal and written communication skills

Must have an ability to recognize our culture, contribute to it, and be a part of it. Big egos, game players, "me firsts", entitled, and other such traits need not apply. We kind of mean it J

OUR CULTURE IS ONE-OF-A-KIND AND TRULY SETS US APART. We are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere, unlike any other manufacturer. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture. Lakeshirts Blue 84 is one of the largest privately-owned screen-printing manufacturers in the United States, responsible for decorating and distribution of a wide variety of garments for the resort, college and K-12 markets. At our headquarters in Detroit Lakes, MN, we employ over 500 great people, proudly producing 35,000+ garments daily. It's not just a job but a lifestyle. Our job descriptions help support and guide you in the role you play in making our company successful. LIFE'S BETTER IN A T-SHIRT. IT REALLY IS.

Cognitive or Mental Requirements of the Job:

Employee must be able to see and hear, read and write. Requires good judgment, people-oriented, flexible organized diplomatic, reliable, enthusiastic, courteous, helpful, patience.

Physical Demands:

Position Requirements/Frequency

Never

0%

Occasionally

1%-33%

Frequently

34%-66%

Continuously

67%-100%

Lifts

X

Stand

X

Walk

X

Sit

X

Carries

X

Pushes

X

Pulls

X

Climbs

X

Balances

X

Bends

X

Twists

X

Crawls

X

Reaches

X

Lifting under 10 lbs.

X

Lifting 10-24 lbs.

X

Lifting 25-50 lbs.

X

Lifting over 50 lbs.

X

Carrying under 10 lbs.

X

Carrying 10-24 lbs.

X

Carrying 25-50 lbs.

X

Carrying over 50 lbs.

X

Reaching above shoulder height

X

Reaching at shoulder height

X

Reaching below shoulder height

X

NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed, based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.

Job Posted by ApplicantPro