Collaboration Analyst

Job Title: Sr. Collaboration Analyst

Contract: 12 Months

Location: Ybor City, FL ON-SITE

Job/Role Description:

Collaborate with stakeholders to understand collaboration technology needs.

Define configuration specifications collaboration systems.

Gather business analysis requirements to align solutions with organizational goals.

System Management and Optimization:

Configuration, maintenance, and optimization of collaboration systems.

Plan and execute MAC requests related to collaboration systems.

Perform quality assurance checks on collaboration systems and processes.

Ensure collaboration systems meet performance standards and user expectations.

Technical Troubleshooting:

Investigate, troubleshoot and remediate collaboration systems issues.

Provide recommendations to the team for improvements.

Contractor Management:

Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.

Ensure timely project execution and adherence to quality standards.

Required Skills/Experience:

System Experience:

Cisco CUCM VoIP System

Cisco PCCE (Contact Center System)

Cisco Cube

Cisco Video Conference systems Managed via Control Hub

Microsoft Teams meetings

Requirements and Skills:

Proven experience in managing Cisco collaboration and Contact Center technologies.

Strong troubleshooting skills and ability to handle complex issues.

Dial plan and call flow/routing management

Project management experience for successful system implementations.

Vendor management experience.

Excellent communication and collaboration skills.

Core Competencies:

Takes ownership and acts with integrity.

Drives operational excellence for customers.

Builds strong, collaborative relationships.

Cultivates innovation and embraces change.

Thinks strategically and exercises sound judgment.

Preferred Certifications:

Associate/Intermediate level:

Microsoft 365 Certified: Teams Administrator Associate

Microsoft Certified: Teams Support Engineer Specialty - Certifications Microsoft Learn

SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)

Certification BICSI - Installer & Technician, DCDC

Professional/Expert/Advanced level:

Microsoft 365 Certified: Teams Voice Engineer Expert

SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)

Certification BICSI – RTPM, RCDD

CCNP Collaboration - Training & Certifications - Cisco

CCIE Collaboration Certification and Training - Training & Certifications - Cisco