Aquatics Manager Leesburg

Job Description

Job Description

The Aquatic Manager position consists of leading and managing all Aquatic Staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

Areas of Responsibility

The Aquatic Manager is responsible for providing leadership and management in the following areas of Aquatic Operations:

Customer Service and Sales

Ensure Aquatic Staff adheres to the Aqua-Tots Core Values during all staff and customer interactions

Maintain a high level of customer engagement and ensure overall customer satisfaction

Educate customers in the Aqua-Tots 'Learn to Swim' program in order to sell the proper swim lessons to meet their needs

Assist General Manager (GM) and Office Manager (OM) in the management of class schedules

Track and review all In-Water Evaluation conversions and non-conversions

Assist GM in responding to any customer service issues, instructor or curriculum related feedback received via social media, e-mail communication, and in-person issues

Follow up with curriculum or instructor related student drops

Manage the progression of all students

Assist GM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency through excellent customer service

Ensure staff meets all sales goals set by the General Manager

Human Resources

Manage all Aquatic Staff

Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff

Manage and document Aquatic staff disciplinary action

Maintain and document Aquatic staff certifications

Manage own weekly schedule to accommodate the Aquatic needs

Assist GM with managing Aquatic staff schedules

Manage attendance and shift coverage for Aquatic staff

Review and submit Aquatic staff time sheets to GM

Staff Management

Build a team environment and promote the Aqua-Tots culture among Aquatic staff

Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions

Manage and meet regularly with underperforming Aquatic staff

Review and create action plans from Deck Supervisor reports

Manage monthly Aquatic Staff Meetings and In-Service Trainings

Manage monthly Master Instructor Meetings and Deck Supervisor Meetings

Manage quarterly team building activities

Facility Management

Maintain the pool, pump room, and pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance

Ensure the safety of staff and customers

Ensure completion and submission of incident reports when necessary

Aquatic Manager Certification Requirements

Aqua-Tots Water Safety Instructor (AT-WSI) Certification

Aqua-Tots Master Water Safety Instructor (AT-MWSI) Certification

Certified Pool Operator (CPO) Certification

CPR and First Aid Certifications

Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion

Minimum Qualifications

High School Graduate or GED equivalent, Bachelor's Degree preferred

At least 18 years of age

Valid Driver's License

Open availability

Aquatic experience preferred

Customer Service experience preferred

Preferred Qualifications

Operations experience (i.e., oversight of day-to-day operations, hiring, staff oversight, scheduling, goal-setting, financial, and budgetary responsibility)

Experience leading a team (i.e., developing, coaching, redirecting, and motivating)

Strong hospitality skills (i.e., role models effective customer service behaviors; engages with families to form relationships; observes and provides timely feedback; tracks customer service metrics; identifies underlying causes behind complaints and provides feedback and actions for improvement; provides a compelling vision of what customer service should look like within the school; and builds excitement within the team to gain their consensus)

Capable of developing others (i.e., role models performance standards and explains the rationale behind them; observes and provides timely feedback; asks questions to understand barriers; uses multiple approaches to facilitate understanding; checks for understanding; crafts development plans; sets performance expectations; and handles resistance to feedback effectively)

Influences by example (i.e., sets an appropriate and positive example; maintains a positive attitude even when times are challenging; self-identifies opportunities; and communicates change in a positive and compelling way)

Pays attention to detail (i.e., uses and maintains a process to monitor performance; identifies mistakes by carefully attending to subordinates; takes timely steps to correct mistakes; notifies others as appropriate; and takes steps to avoid similar problems in the future)

Team Building (i.e., motivates the team by effectively communicating goals, the rationale for those goals, and expresses confidence and enthusiasm in the team's abilities to meet and exceed goals; clarifies individual roles and responsibilities; effectively resolves conflict, understands its impact, and takes actions to avoid its cause; and measures progress and shares results celebrating success along the way)

Communicates Effectively (i.e., consistently speaks and writes clearly and uses appropriate language; expresses thoughts clearly, and responses are thorough and thoughtful)

Strong Social Skills (i.e., engaging eye contact, smiles, excellent posture and body language [e.g., leans forward nodding, appropriate hand gestures]; interacts in a professional manner and shows genuine interest; speaks with enthusiasm and excitement; speaks positively about others, and is responsive in a focused way)

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this position. Responsibilities, duties, and activities may change at any time with or without notice.

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Benefits:

Employee discount

Health insurance

Paid time off

Schedule:

Monday to Friday

Weekends

Education:

High school or equivalent (Preferred)

Experience:

Lifeguard: 1 year (Preferred)

Supervising Experience: 1 year (Preferred)

Work Location:

One location

Multiple locations

This Company Describes Its Culture as:

Detail-oriented -- quality and precision-focused

People-oriented -- supportive and fairness-focused

Team-oriented -- cooperative and collaborative

Work Remotely:

No