Mainframe Batch Scheduler

About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Job Title: Mainframe Batch Scheduler

Location : Chicago, IL (Onsite job) weekends – On call if required.

Must have experience in calendar activities

End to end badge scheduling experience using control M

Responsibilities include:

·Supporting and maintaining the Scheduling Platform, running on BMC CONTROL-M (both TSO and Enterprise Manager GUI versions)

· Create/modify/maintain batch job schedules.

· Follow change control process for production job promotions.

· Identify and cleanup decommissioned jobs.

· Will be responsible to participate in Change Advisory Board (CAB) meetings and represent the Production Control team.

· Subject matter expert responsible for skilled Level 3 activities

· Resolve complicated issues escalated from Level 2 teams.

· Perform in-depth Root Cause Analysis (RCA) and support Problem Management activities.

· Handle Major Incidents and drive SWAT Calls implementing Risk.

· Implement Level 1 & 2 complex Changes.

· Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of operations through Shift Left Service delivery.

· Perform / Lead Audit and DR activities.

· Introduce Automation and CI (continuous improvement) (Eg. health checks, patching, minor repetitive changes)

· Perform trend analysis on tickets for improvement opportunities on alert handling.

· Training / mentoring L2 analysts to groom further expertise.

· Cross-training other members of the team to build more breadth in coverage.

· Participate in training for new technologies as delivered by the ENG teams for support.

· Overseeing and participating in documentation maintenance

· Creation of documentation for each lesson learned by lower-level analysts to utilize in training.

· Performing ticket quality analysis

· On-call escalation support and upkeep of On-Call Schedules

· Overseeing the creation of and sharing the weekly team roster for the team

· Knowing escalation paths and expectations for least impacts to business and clients

· Acknowledging change tasks for proper content

· Good documentation - written, communication and verbal skills.

· Work closely with various Application support, Development, and z/OS Support teams for their batch scheduling requirements.

· Providing Root Cause Analysis (RCA) to determine the facts based on the problem

Experience (Preferred)

· Sound hands on experience (6-10 years) as a Batch Job Scheduler (aka Production Control Analyst) working in Mainframe and Distributed environments.

· Review change requests and deploy batch jobs (add/remove/modify) in the Scheduler tool.

· Scheduling experience on Scheduler tool BMC CONTROL-M (TSO and Enterprise Manager GUI versions)

· Good knowledge of JCLs and PROCs

· Troubleshooting experience - job failures, hung jobs, and remote agent and resource issues, etc.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.