SaaS Business Analyst

NO sponsorship provided. NO C2C.

Responsibilities

Perform business assessments to identify and document client requirements regarding products and functionality, ensuring efficient software solutions for the client’s needs.

Utilize Cucumber BDD to create clear, concise, and executable specifications and write human-centered user stories for software development.

Provide ongoing support for QA and Development teams by clarifying requirements and addressing queries related to acceptance criteria.

Identify core client business needs, decompose and document operations concepts into story maps, briefings, and user stories, document business rules, and construct workflow diagrams.

Using best practices, identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, and other relevant changes.

Configure and modify our platform's templates, workflows, users, roles, and profiles.

You may serve as the expert for one or more existing clients, ensuring their requests and needs are captured and executed on

Ability to organize, communicate, and articulate the solution to the customer and implementation team

Maintain communication with customers, partners, and internal teams to overcome challenges and ensure the achievement of design objectives.

Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.

Share best practices with Product Management, Technical Support, Sales, and Marketing to enhance the company's implementation methods and value proposition.

Required Skills

2-year college degree (or more) and/or comparable work experience

In-depth knowledge of Gherkin methodology and experience in writing Gherkin scripts for Behavior-Driven Development (BDD).

Able to facilitate requirement gatherings and interpret user requirements from current state to future state based on customer meetings

You will frequently collaborate with client product teams, PMOs, and development teams, aligning all teams on requirements and technical solutions.

Experience leading implementations with clients or working with enterprise partners and system integrators

Experience implementing BA processes, including requirement gathering and design processes within an agile methodology while utilizing Gherkins methodology.

Preferred Skills

Experience using development systems such as ADO or Jira

Experience in workforce development projects with public sector organizations

Salesforce.com Admin Certification with experience at other Salesforce consulting firms where you contributed to a new instance of Salesforce implementation and configuration

The ability to manage projects to a budget and scope, and change management

Familiarity with multiple implementation standards and methodologies

Understanding of data migration methodologies to assure the integrity of project data, including data extraction, storage, manipulation, processing and analysis

Experience with data visualization tools such as Figma, Microsoft Visio, Excel, and other core Microsoft products.

Domain knowledge and delivery experience in the Public Sector