Quality Manager

POSITION SUMMARY

The purpose of the Quality Manager is to lead and maintain the site Quality Management System, lead the QA/QC team day to day and to ensure the site maintains its quality registrations e.g. ISO 9000; passes all regulatory and customer audits; and ensures the site meets cGMP and IPEC requirements and good practices. Manages the entire quality control and quality assurance functions for the site so as to ensure quality products meeting all specifications are shipped to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Key responsibilities include, but are not limited to the following:

To develop, update and lead the site Quality Management System to ensure the site maintains its quality registrations e.g. ISO 9000 and FSSC 22000/ 22002 with GFSI status.

To lead the site cGMP system to ensure that the site meets all cGMP, IPEC requirements and FDA recommendations of good practices for glycerine (and fatty acids as needed).

To lead and actively participate in the site’s internal auditor program for ISO 9000 Quality so it meets all quality and customer standards. Provide coaching as needed for auditors and new auditors.

To assist all departments to ensure quality procedures, documents and actions are renewed/completed or updated in a timely fashion consistent with the QMS.

To assist Sales/Marketing/Technical Service to retain existing business or obtain new business by providing the necessary quality, technical and regulatory knowledge and assistance both for the products and their applications in the market. This can cover questionnaires, regulatory matters, specifications, and other documentation.

To actively lead/participate in various quality assurance and quality control activities on the site e.g. in terms of documentation, product monitoring and quarterly quality monitoring of products so that quality and regulatory standards are maintained.

To lead the customer complaints system, as required, properly and promptly answering customers’ issues and meeting business goals for this area to include actively coordinating with internal departments to ensure compliance with QMS.

To make input to quality control to help achieve and maintain best practices and high standards.

To carry out all activities in a safe and professional manner following Company procedures to ensure that all work is properly done and documented.

Collaborate and partner with cross functional teams to ensure best results are delivered.

Note: The duties listed above are not all inclusive and may be subject to periodic updating or revision.

The Ideal Candidate

Desired Background

Bachelor’s degree in chemistry/cosmetic or related subject with four or more years working in a quality environment involving quality systems and a knowledge of quality control. Previous leadership experience is required.

Knowledge, Skills & Talents

More specifically, we would seek the following attributes and competencies for the position:

Must possess a working knowledge ISO 9000 as a minimum but preferably with a knowledge of ISO 22000 and food safety systems with their requirements.

Must have quality auditing experience.

Must have leadership skills to work with those in the group, in the factory and with outside customers so that goals can be met.

Must have good verbal communication skills and be able to write technical reports or documents for either internal or external use.

Must be computer literate and able to use a range of quality programs, LIMS and SQC/SPC packages.

Good interpersonal skills are needed as the person interfaces substantially within the business, with customers and auditors. The skills are also needed to lead quality activities on site where the job holder does not have direct authority over the other functions.