Entry-Level Relationship Associate (EAB Seramount)

Job Description

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Entry-Level Relationship Associate (EAB Seramount)

EAB Seramount Associates play an integral role in helping to strengthen relationships and drive value to partner organizations. Associates will manage contact lists and activity tracking, schedule and prepare EAB Seramount Relationship Managers for upselling opportunities.

This role is based in Washington, DC.

Primary Responsibilities:

Membership & Client Support

Gather intel via internal and external resources for partner requests & inquiries for Diversity Best Practices and/or other Seramount services in a timely and efficient manner for Relationship Manager

Schedule and prepare Relationship Managers for interactions with partners for service and upsell

Create, organize and review engagement reports to help illustrate and demonstrate the impact of partners’ portfolio

Maintain and update contact database for regular communication with partners

Build understanding of membership offerings and topics to inform partner interactions and service requests

Events

Work with clients on IT support day of the event

Work with clients on event registration

Contracting

Create Statement of Work (SOW) / contracts

Support contract process through EAB/Legal

Basic Qualifications:

Bachelor’s Degree or equivalent education

Strong oral and written communication skills

Attention to detail

Goal-oriented nature

Proven experience managing multiple, competing priorities

Must possess at least two of the following:

Customer service experience

Experience working in a team environment

Experience in an office setting

Leadership experience

Ideal Qualifications:

Ability to effectively communicate by email and phone with executives

Passion for Diversity, Equity and Inclusion work

Demonstrates maturity and resilience with internal and external audiences

Experience with Salesforce

Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary for this role is $41,000 per year.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

Medical, dental, and vision insurance; dependents and domestic partners eligible

401(k) retirement plan with company match

20+ days of PTO annually, in addition to paid firm holidays

Daytime leave policy for community service or fitness activities (up to 10 hours a month each)

Paid parental leave for birthing and non-birthing parents

Phase Back to Work program for employees returning from parental leave

Infertility treatment coverage and adoption or surrogacy assistance

Wellness programs including gym discounts and incentives to promote healthy living

Dynamic growth opportunities with merit-based promotion philosophy

Benefits kick in day one, see the full details here.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.