Assistant Club Manager

Job Description

Job Summary

The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

Essential Duties and Responsibilities

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.

Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

Assist with Staff Management and provide backup support to Club Manager as needed.

Assist in scheduling and supervising staff.

Member service oversight - Ensuring staff is providing a superior customer experience at all times.

Assist in resolving or escalating employee issues or concerns.

Involved in all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues and questions.

Assist in overseeing cleanliness and maintenance of facility.

Assist in ordering of supplies using specific budget based on club requirements.

Assist in tracking statistics and reports (weekly, monthly, and annually).

Backup support for any employee who is absent.Qualifications/Requirements

Superior customer service skills, preferably in the fitness industry

Experience working as a Member Service Representative at Planet Fitness

Solid supervisory, diplomacy and listening skills

Basic computer proficiency (Microsoft Suite and Apple)

Hard working, enthusiastic and energetic!

Strong problem resolution skills

Current CPR Certification preferred

Tanning Operator Certification preferred

High school diploma/GED equivalent required

Must be 18 year of age or olderPhysical Demands

Continual standing and walking during shift

Continual talking in person or on the phone during shift

Must be able to occassionally lift up to 50 lbs

Will dilute and utilize chemicals for cleaning and sanitization