Shelter Manager

Job Description

Oversees and manages the Shelter Case Managers, shelter living environment, support services, participant groups, meetings and responds to the needs of shelter participants.

Responsibilities and Duties

Directly oversees and manages the Shelter Advocate Team and Incredible Kids Team.

Meets with all Shelter Advocates and Incredible Kids Advocates on a regular basis for supervision and guidance. This includes training; coaching employees; assigning and directing work; and appraises performance. Oversees and ensures staff complies with ethical standards and provides high quality service.

Maintains a visible and accessible presence in shelter.

Ensures high-quality, empowerment-based, survivor driven services are offered to shelter participants.

Trains new staff, volunteers, and interns as assigned.

Provides back-up support or fills in as needed.

Ensures shelter safety and a peaceful living environment.

Maintains the Shelter Advocate and Incredible Kids staff schedule and coordinates shift coverage.

Assists with Quality Assurance efforts.

Monitors the quality of all file documentation and service management.

Monitors and ensures all statistical information is entered into the "WS" data base system, is accurate, and is submitted in a timely manner.

Counsels participants as needed; addresses conflicts between participants.

Attends staff meetings, case conference, and training sessions as required.

Monitors and ensures all duties are completed by the end of each shift.

Coordinates and facilitates group with the Director of Shelter Services.

Provides on call coverage in coordination with Director of Shelter Services.

May work various shifts on various days of the week, as needed.

Occasional duties or projects which may be performed at irregular intervals:

Oversees the participant data management system ensuring it is responsive to agency needs. If the system is not meeting agency needs, alerts IT personnel of changing agency needs.

Reports any concerns or needed repairs to the Facilities Director.

Represents The Spring at community meetings and events as assigned.

Performs other duties as assigned.

Accountability: Areas in which the position is accountable/responsible:

Customer Service: Maintains participant satisfaction and quality of services. Provides or arranges for safe transportation for participants and their children.

Safety: Assists in maintaining participant safety.

Budgets: Maintains expenditures to ensure they are within the department's budget.

Quality Control: Responsible for ensuring staff provides quality services to participants.

Records: Ensures participant files are kept up to date professionally and within agency standards.

Supervision Responsibility:

Reports directly to the Director of Shelter Services B.

Supervises Shelter Advocates, volunteers, and interns. Carries out supervisory responsibility in accordance with The Spring's policies and procedures.

Business-Related Contacts:

Externally: Has contact with vendors, contractors, service providers, and community partners.

Internal: Has contact with Facilities Director on a regular basis to schedule required maintenance; submits personnel paperwork and addresses employee-related concerns with the Director of Shelter Services. Maintains regular contact with all shelter staff that impacts the daily operations of the emergency shelter. Maintains regular contact with participants and staff members in the course of providing services.

Education/Training/Experience

Bachelor's degree in social work or related field is preferred, or 2 years of relevant experience in social services in a residential setting.

One year of supervisory experience

Requires Domestic Violence Core Competency training and additional 6-hours (30- hours total) to qualify for privilege

Requires on-going 16-hours of DV related training after the first

Specialized or technical educational requirements:

Bilingual (English/Spanish) is preferred

Certification or Licensing Requirements

Must successfully pass a level II background check.

Must be eligible to be sworn as a Deputy Clerk of the Circuit

Requires a valid driver's license, two years driving experience, acceptable Motor Vehicle Report, active driving insurance, and reliable transportation.

Requires 24 hour CORE competency training and additional 6-hours (30 hours total) to qualify for privilege status. Must pass written exam.

Specialized equipment or machines used in the course of the duties of the position

Computer literate in MS Office/Windows Will occasionally drive agency vehicles to transport participants or pick up supplies.

Physical Demands

The position requires verbal communication (in person and by telephone), compiling and preparing reports, and reviewing/accessing information and files. Traveling to off-site meetings and transporting participants is required occasionally. The position requires sitting, standing, and reaching occasionally. Using hands, talking, and hearing are required frequently. The position requires close vision and ability to focus for preparing and viewing documents. The position occasionally requires the ability to lift up to 50

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

Work Environment:

The environment is typically that of an office setting with a moderate noise level. There is occasional exposure to the outdoor elements due to occasional travel requirements.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavior Expectations:

The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook,

We are...

Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set.

Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide.

Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people.

A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work.

Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good.

A Safe Space. Safety leads each interaction with survivors.

Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.

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